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    Sky Email setup and settings

    This is a discussion on Sky Email setup and settings within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Originally Posted by DOROTHY.BAKER I am absolutely fed up with trying to add an email address for my granddaughter It ...

    1. #171
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      Re: Sky Email setup and settings

      Quote Originally Posted by DOROTHY.BAKER View Post
      I am absolutely fed up with trying to add an email address for my granddaughter
      It is now 6 weeks since i first tried to do it, and despite much to and froing to unlock, reset, retry and god knows what, i am no nearer a resolution.
      I don't find the sky help any help whatsoever, and am seriously considering changing away from sky.

      Any so called help messages simply tell me to do what i've done about a hundred times before with no success.

      What's the matter with this site, doesn't it understand simple English?

      I cannot get a second email address to work on my account, never mind the 10 it says i can have!!

      I only want to get this 2nd address to work.
      how have you set it up? did you go through 'manage additional users' through the parents account? it's a 5 minute job and one that so easy to do it's untrue...
      -------------------------------------------



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    3. #172
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      Re: Sky Email setup and settings

      Email in Outlook 2002 was working OK but sending stopped working, similar to Craigmill's post above!
      Read and followed all setup information in this and other threads, but still when I used Test Account Settings, I got green ticks for the first four boxes but it failed the Send Test Email with an "Unable to send test message.
      Please verify E-mail address" error. The net result was that I could receive emails, but couldn't send them.

      Quote Originally Posted by Craigmill View Post
      Problem solved when I changed the Outgoing Server Port to 587!
      For whatever reason it still wont pass the Send Test Email but it now receives and sends email.
      I solved the problem by using the same method as Craigmill, ie changing the outgoing server port from 465 to 587.

      I still get an error message on Test Account Settings, but it's now the 'Find outgoing mail server (SMTP): Unable to connect to outgoing mail server (SMTP). Please verify the server name in the outgoing mail server field.'

      Thoughts?

    4. #173
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      Re: Sky Email setup and settings

      I cannot get my sky account to send and receive emails through windows mail
      I get the following response
      Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

      Anyone got a solution thanks dean

    5. #174
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      Re: Sky Email setup and settings

      Have you enabledd POP in your sky mail settings?

      Is your username your full email addrress (including the @sky.com) ?

      Have you tried www.sky.com/unlock (the username mustn't have the @sky.com for this) ?


      Hopefully one of those will cure it.

    6. #175
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      Re: Sky Email setup and settings

      Can anyone provide me with a '**** & Dora' version of setting up an email account on Sky from scratch? Just changed over from Virgin & am finding it difficult to find info on initial set up

      Thanks,

      Mitch

    7. #176
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      Re: Sky Email setup and settings

      Look in the Tutorial Section for all the details.

      http://www.skyuser.co.uk/forum/sky-e...ry-2008-a.html

    8. #177
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      Re: Sky Email setup and settings

      Hi all
      Switched over to virgin in December from sky for broadband, however I have kept the sky email address which I normally access via Outlook, however the last couple of days I am no longer able to download my emails to outlook, can only view them via sky mail website. Any ideas? Is there a firewall setting I need to change. Outlook and Outlook Express are set to allow.

    9. #178
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      Re: Sky Email setup and settings

      change the servers to pop.googlemail.com and smtp.googlemail.com, leave all other settings...

      been going for a couple of days now, there's a notice at the top of the forum on any page with a link to the thread about it...
      -------------------------------------------



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    10. #179
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      Re: Sky Email setup and settings

      Thanx, that works

    11. #180
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      Re: Sky Email setup and settings

      Are we sticking with these changes to pop/smtp googlemail, or are SKY going to advise changing back to pop/smtp tools.sky ?
      I'm sue I posted a message to my SKY about this a few days ago. Still good job I did not hold my breath, waiting for their response

     

     
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