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    Sky Email setup and settings

    This is a discussion on Sky Email setup and settings within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Thanks to both of you - I guess all I can do now is wait for b****y Sky to start ...

    1. #141
      deepkent's Avatar
      deepkent is offline Sky User Member
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      Re: Sky Email setup and settings

      Thanks to both of you - I guess all I can do now is wait for b****y Sky to start acting like they owe their customers something. I'm grateful for the hours you must have spent on this.


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    3. #142
      JaXanim's Avatar
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      Re: Sky Email setup and settings

      I'm using Thunderbird and have set all my accounts up as instructed. I can send/receive emails through my primary account OK, but none of the others work. I have got POP access to my account and the Sky/Skoogle accounts page confirms this. So why don't they work?
      I seem to be going around in loops trying to set up additional addresses. When I click to confirm the new email address I can't access Sky's message using Thunderbird because it says it doesn't have POP access. How can I get out of this mess?
      Cheers, JaX

    4. #143
      the_sky_goat's Avatar
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      Re: Sky Email setup and settings

      Quote Originally Posted by JaXanim View Post
      I'm using Thunderbird and have set all my accounts up as instructed. I can send/receive emails through my primary account OK, but none of the others work. I have got POP access to my account and the Sky/Skoogle accounts page confirms this. So why don't they work?
      I seem to be going around in loops trying to set up additional addresses. When I click to confirm the new email address I can't access Sky's message using Thunderbird because it says it doesn't have POP access. How can I get out of this mess?
      Cheers, JaX
      It sounds from your post that you are trying to add them in the wrong place.

      You need to log on to webmail for each additional account and activate POP access.
      http://mail.tools.sky.com

      log in with your additional users details and go into mail settings as you did for your main account.

      if you already did this and I am mistaken then please post back

      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    5. #144
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      Re: Sky Email setup and settings

      Quote Originally Posted by the_sky_goat View Post
      You need to log on to webmail for each additional account and activate POP access.
      http://mail.tools.sky.com
      That did it, thank you very much!
      Why don't Sky explain that in the guides?
      Cheers, JaX

    6. #145
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      Re: Sky Email setup and settings

      Good stuff, glad you are sorted.

      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    7. #146
      IWasNotTheEnemy's Avatar
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      Re: Sky Email setup and settings

      cause it makes sense that if you have to do it for one account that ALL have to be done too. common sense if you ask me...
      -------------------------------------------



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    8. #147
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      Re: Sky Email setup and settings

      Quote Originally Posted by IAmNotTheEnemy View Post
      common sense if you ask me...
      Well you know what they say about common sense.

      JaX

    9. #148
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      Re: Sky Email setup and settings

      true but i woulda thought doing one and not the others is asking for trouble!!

      ah well, i know i do my job properly so i cant complain!!
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    10. #149
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      Re: Sky Email setup and settings

      I can only hope that one of the Sky bods (the ones with the brains) who come on here and have followed this thread and seen what's been tried will make an exception and personally take on deepkent's case and do what ever is required to get his email working again.

      .......and please none of the usual Sky bull**** about we don't support Outlook etc.

    11. #150
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      Re: Sky Email setup and settings

      Sky don't support email clients - Google do however, hence the instructions being on the website....bit silly but there you go

      and there is NOTHING anyone at normal tech support (tier 1, 2 OR 3) can do to sort this out if it's purely an issue with the mail box - all tiers have the same info regarding email so if tier 1 can't get it done don't expect tier 3 to be able to bar pass it to the email team...
      Last edited by IWasNotTheEnemy; 10-11-07 at 08:15 AM.
      -------------------------------------------



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