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    Online retailer mailing primary sky address instead of registered secondary address?

    This is a discussion on Online retailer mailing primary sky address instead of registered secondary address? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Okay, so my missus is ordering some bits from online retail places. She signed up with her unique Sky email ...

    1. #1
      johnoverall's Avatar
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      Question Online retailer mailing primary sky address instead of registered secondary address?

      Okay, so my missus is ordering some bits from online retail places. She signed up with her unique Sky email address, an additional off the back of my primary account which has always worked just fine for donkey's years.

      For some reason her order confirmations go to my primary email address even though hers is the address registered with the retailer. When I track her order it needs my email address, not hers. It says on her account she hasn't ordered anything under her address but hers is on their profile. My email is not registered with these companies so what the actual f is going on as it's getting right on my nerves.

      Fairly recent development so guessing a setting has been messed with.

      Been a while since I've been here, hello again


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      Re: Online retailer mailing primary sky address instead of registered secondary address?

      Somehow these companies must have been given your address.
      How are these purchases being paid for? Sometimes companies insist on using the registered details from PayPal for instance.

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      Re: Online retailer mailing primary sky address instead of registered secondary address?

      I would suspect a scammer or someone has managed to get into your email account.

      Can I suggest that you change your passwords and attempt to contact the company too.

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