Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 3 of 3 FirstFirst 123
    Results 21 to 28 of 28
    Like Tree3Likes

    Update your email application today

    This is a discussion on Update your email application today within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Problem solved! I had the wrong password in Thunderbird. I must have changed it everywhere else but not in Thunderbird. ...

    1. #21
      FelixTCat's Avatar
      FelixTCat is offline Sky User Member
      Exchange: Tilehurst
      Broadband ISP: BT Infinity 2
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2008
      Location
      Reading
      Posts
      893
      Thanks
      11
      Thanked 18 Times in 17 Posts

      Re: Update your email application today

      Problem solved! I had the wrong password in Thunderbird.

      I must have changed it everywhere else but not in Thunderbird. Putting in the correct password worked.

      I feel like a fool - anyone got one spare?
      Scubbie likes this.


    2. Advertisement
    3. #22
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,201
      Thanks
      844
      Thanked 2,223 Times in 2,092 Posts

      Re: Update your email application today

      Quote Originally Posted by FelixTCat View Post
      I feel like a fool - anyone got one spare?
      Normally I might wish to direct you to Parliament Square, but sadly 649 of them are off doing other things just now.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #23
      odds's Avatar
      odds is offline Sky User Member
      Exchange: Ashton
      Broadband ISP: Sky Broadband Unlimited Fibre
      Router: Sky Q Router
      Sky TV: Sky+ HD
      Join Date
      Sep 2006
      Posts
      106
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Update your email application today

      Hi,
      I use Outlook 2010 and my email has had intermittent problems for a long time. I got the email from Sky regarding email access, which by the way was useless regarding information about solutions apart from upgrading your applications. So, as suggested by the email I went to the Help Section and found the same advice.

      "Outlook 2003, 2007, 2010, 2011, 2013
      Sky emails are no longer supported on this version of the email client.
      You’ll need to update to the latest software version. You might need to speak with Microsoft or Outlook support if this option isn't available."


      Then I checked on here and followed the link to the password 16 digit generator, nothing to lose I thought, so tried that. "Authentication failed"
      I then noticed the 16 digit password is actually 4 blocks of 4 digits with a space between, which would make it a 19 digit password
      Anyway, tried it both ways with and without spaces but neither worked for me, so reverted back and email is working as it has done for god knows how long.

    5. #24
      moleman's Avatar
      moleman is offline Sky User Member
      Exchange: Hadleigh EAHAE
      Broadband ISP: Vodafone
      Router: THG3000
      Sky TV: Freesat/Now TV
      Join Date
      Sep 2006
      Posts
      851
      Thanks
      10
      Thanked 36 Times in 34 Posts

      Re: Update your email application today

      There is a convenient "copy to clipboard" link on the generator page, I always use that. The generator page/tab has to be open when you use it or it won't work.
      Scubbie likes this.

    6. #25
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,201
      Thanks
      844
      Thanked 2,223 Times in 2,092 Posts

      Re: Update your email application today

      As @Moleman has mentioned, use the copy option. The password you will use doesn't have all those spaces. I believe that they are there to make it easier to write the password without copying it.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #26
      odds's Avatar
      odds is offline Sky User Member
      Exchange: Ashton
      Broadband ISP: Sky Broadband Unlimited Fibre
      Router: Sky Q Router
      Sky TV: Sky+ HD
      Join Date
      Sep 2006
      Posts
      106
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Update your email application today

      I don't know the situation with this now because despite an email stating this:

      If you decide not to update your email application, you will no longer be able to access your Sky.com email using this method from 13/12/2019

      I am still able to send and receive emails as normal.

    8. #27
      tenar's Avatar
      tenar is offline Sky User Member
      Exchange: Newcastle NINE
      Broadband ISP: sky fibre max
      Router: Sky Q Hub ER110
      Sky TV: none
      Join Date
      Mar 2009
      Location
      newcastle co down
      Posts
      467
      Thanks
      0
      Thanked 47 Times in 45 Posts

      Re: Update your email application today

      anyone wanting to use 16 digit password generator use this link https://www.sky.com/sky-yahoo-mail/manage-apps

    9. #28
      youravinalarrrf's Avatar
      youravinalarrrf is offline Sky User Beta tester
      Exchange: MYBD
      Broadband ISP: Plusnet Unlimited Broadband
      Router: Plusnet Hub Zero 2704n
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      331
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Update your email application today

      Whilst I appreciate that most will have moved to other email providers but for anyone currently struggling with Sky's totally incompetent introduction of changes to the Sky/Yahoo email system this explanation of why it's not working, options and recommendations might be worth reading https://helpforum.sky.com/t5/Email/S...3138647#M75341

      This is Sky's latest official response where they at last acknowledge that "it's a big issue for their customers" but unfortunately they give no hint at a timescale for a fix to be provided. https://helpforum.sky.com/t5/Email/S...3139048#M75404

      @zoar wrote:

      @Federica-C ,

      Firstly, I was both pleased and pleasantly surprised to see this thread pinned to the top of board; given the prominent position, it seems to be receiving about 500 hits a day. Thank you.

      I'd like to draw your attention to a contribution by @SCSCSCSC on page 9 of this thread.

      It's a long post, but two main points are:-

      A comparison of the Authentication logs between Gmail and Sky / Yahoo shows Outlook 2019 performing The Oauth negotiation correctly with Gmail, but failing with Sky/Yahoo (incorrect Login command).
      Outlook needs to be modified by Microsoft in order to add Yahoo as an email provider - it will never work until this is done.

      Does the tech team recognize that there is a problem?

      If so, when might a solution be available?

      Restoring the Password Generator would be a pragmatic way of getting Outlook users working again, until a more permanent solution is proven to work.
      Hi @zoar, all

      Our technology teams advised that they're currently looking into your feedback and will come back to us as soon as they can. So, to answer your question @zoar, yes, they now see that this is a big issues for our customers.

      Federica-C
      Community Manager

     

     
    Page 3 of 3 FirstFirst 123

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION