Emails going to SPAM folder

[DRGW]

I use Microsoft Outlook (2016) or my emails and have noticed that the amount of emails I receive have dropped dramatically recently.

Logging into Sky email I can see that the majority of my emails are going to the Sky Yahoo Mail SPAM folder. I have phoned Sky for help with this and have been advised to contact Yahoo directly as Sky can only help with password resets etc. Sky were unable to give a contact number for Yahoo!

How can I stop my emails going to the SPAM folder?

Thanks

[Alan b]

Keep reporting them as not spam and set some filters up perhaps ?

[DRGW]

Thanks.

I'm reporting them as not SPAM but still they keep going to my SPAM folder although not as many as before.

How do I set-up filters?

Bizarrely the emails going to my SPAM folder are all from a Yahoo group. Seems strange why Yahoo are flagging their emails as SPAM.

[DRGW]

Can somebody advise how I set-up filters?

Thanks

[Alan b]

This first result from Google should help:

https://www.sky.com/help/articles/using-sky-yahoo-mail

[DRGW]

Hi

Thanks for this.

I am still finding however that some emails are still going to the SPAM folder and these are from a Yahoo Group. Seems strange to me why Yahoo considers its own emails as SPAM.

Anybody know how I can stop this?

[Alan b]

Pretty much all you can do if they are still going to spam after you have set up a filter is to keep reporting them as not spam.