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    Can't log into Sky website or email

    This is a discussion on Can't log into Sky website or email within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi. I'm having a nightmare trying to get hold of sky with help for this. Since the begining of March, ...

    1. #1
      vandinz's Avatar
      vandinz is offline Sky User Member
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      Can't log into Sky website or email

      Hi. I'm having a nightmare trying to get hold of sky with help for this. Since the begining of March, I've been unable to log into the Sky website or get any email from them. I get the message

      There's a problem with the account and to contact 03442411280.

      When I try to change my password, I enter my surname and secret answer, enter the new password and I then get the message

      The was an unexpected error.

      And nothing happens.

      I've phoned the number but they never answer, been left on for over 40 minutes waiting and 50 minutes the second time. I've messaged them on Twitter, nothing. I've also messaged the Service Support FB page and even though I'm told I'm being passed to someone (obviously by automated message) nobody ever contacts me! I'm sat here now waiting for them to get in touch.

      I'm at a loss on what to do now to get this sorted. Can anyone help?

      Thanks.


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    3. #2
      Koala5's Avatar
      Koala5 is offline Sky User Member
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      Re: Can't log into Sky website or email

      Try the main number *0344 241 4141‬ maybe they can put you through.

    4. #3
      tenar's Avatar
      tenar is offline Sky User Member
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      Re: Can't log into Sky website or email

      most of these errors are linked to sky id been locked and id needs be unlocked by agent usually either multi login attempts or possible virus/malware detections by yahoo e-mail service

     

     

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