Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 18

    Email thru WLM issues

    This is a discussion on Email thru WLM issues within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Using WLM on IMAP setup. Started to get many many server timeouts, or server unexpectedly disconnected messages. Sky reported an ...

    1. #1
      mccaba's Avatar
      mccaba is offline Sky User Member
      Exchange: 0141
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Dec 2007
      Posts
      77
      Thanks
      4
      Thanked 3 Times in 2 Posts

      Email thru WLM issues

      Using WLM on IMAP setup. Started to get many many server timeouts, or server unexpectedly disconnected messages. Sky reported an issue with Yahoo mail the other day, but I believe that is resolved.

      When I open WLM it checks my various email boxes. All work OK except my main Sky email account. Which gives the following error :-

      "Unable to send or receive messages for the Drew's Sky Email ( IMAP ) account. Header download for the 'Inbox' folder did not complete.

      Server Response: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.
      Server: 'imap.tools.sky.com'
      Windows Live Mail Error ID: 0x800CCC0F
      Protocol: IMAP
      Port: 993
      Secure(SSL): Yes "

      Have checked web mail and it seems OK. The Trash and Spam folders are empty.
      The other connected email accounts on my Sky account are working fine.


      Andrew


    2. Advertisement
    3. #2
      dnpark38's Avatar
      dnpark38 is offline Sky User Member
      Exchange: 01274
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV:
      Join Date
      Mar 2013
      Location
      Leeds City Region
      Posts
      249
      Thanks
      16
      Thanked 4 Times in 4 Posts

      Re: Email thru WLM issues

      Do not know the answer to your problem as I'm not an expert.
      I got absolutely fed up with WLM several problems went to Microsoft Communities for help with them found many users all asking about same things over many years too. Microsoft staff showing no understanding of WLM and giving no solutions and not getting WLM fixed.
      Was recommended to try Thunderbird by several people and doing so now its a bit strange but it is doing the job.

    4. #3
      LyndyLou's Avatar
      LyndyLou is offline Sky User Member
      Exchange: Rayleigh (EARAY)
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+HD box
      Join Date
      Oct 2006
      Posts
      95
      Thanks
      11
      Thanked 3 Times in 3 Posts

      Re: Email thru WLM issues

      My family can't access any accounts on yahoo mail. Think there may be a problem with yahoo mail itself. Using outlook. Have tried to check mail on website but site not loading.

    5. #4
      picard25's Avatar
      picard25 is offline Sky User Member
      Exchange: 01670
      Broadband ISP: Mid
      Router: D-Link DSL-2640S
      Sky TV: Sky+HD box
      Join Date
      Jan 2007
      Posts
      11
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Email thru WLM issues

      On Sky.com email part it shows a Yahoo message "Engineers working on problem-Will be right back".Of course 'right back' is a piece of string commitment ;-)

    6. #5
      LyndyLou's Avatar
      LyndyLou is offline Sky User Member
      Exchange: Rayleigh (EARAY)
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+HD box
      Join Date
      Oct 2006
      Posts
      95
      Thanks
      11
      Thanked 3 Times in 3 Posts

      Re: Email thru WLM issues

      Had problems since earlier on yesterday so might be some time before they correct problem then. Sometimes password rejected and sometime server timeout. No problem with Google mail though.

    7. #6
      mccaba's Avatar
      mccaba is offline Sky User Member
      Exchange: 0141
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Dec 2007
      Posts
      77
      Thanks
      4
      Thanked 3 Times in 2 Posts

      Re: Email thru WLM issues

      OK thanks for that. It does seem the fix they put in yesterday has not worked. Problem is intermittent.

      Andrew

    8. #7
      picard25's Avatar
      picard25 is offline Sky User Member
      Exchange: 01670
      Broadband ISP: Mid
      Router: D-Link DSL-2640S
      Sky TV: Sky+HD box
      Join Date
      Jan 2007
      Posts
      11
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Email thru WLM issues

      Exactly the same here.As I have never liked Yahoo have been slowly switching to GMail.I now intend to speed up this process especially as it 'frees' you from an ISP.

    9. #8
      LyndyLou's Avatar
      LyndyLou is offline Sky User Member
      Exchange: Rayleigh (EARAY)
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+HD box
      Join Date
      Oct 2006
      Posts
      95
      Thanks
      11
      Thanked 3 Times in 3 Posts

      Re: Email thru WLM issues

      Outlook collecting all yahoo emails now. Hope it lasts.

    10. #9
      Franchise_mark's Avatar
      Franchise_mark is offline Sky User Member
      Exchange: 01903
      Broadband ISP: Sky Broadband unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      May 2009
      Location
      West Sussex
      Posts
      51
      Thanks
      10
      Thanked 2 Times in 2 Posts

      Re: Email thru WLM issues

      I am having problems accessing my emails too.

      Found this posted at 3 pm today:

      Sky Yahoo Mail log-in issue | 21 November 2014

      We’re aware of an issue with Sky Yahoo Mail which is causing problems if you’re trying to sign in to your mailbox. A temporary fix was put in place yesterday, but we're now seeing reoccurring problems which means you're not able to sign in to your mailbox at the moment.

      We'll provide an update soon and we’re sorry for any inconvenience caused.


      Last updated: 15:00

    11. #10
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Other ISP
      Router: Non-Sky Router
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,242
      Thanks
      848
      Thanked 2,240 Times in 2,103 Posts

      Re: Email thru WLM issues

      Two things...


      1. Yes there have been some issues with Sky's email over the past few days.
      2. IMAP is no longer supported with Sky's email.


      You'll need to change your settings to use pop and smtp for the Sky email to work properly.

      Sky Help: Get emails on your Windows desktop client

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION