Email working through sky.com but not on devices

[pau1777]

Hi,
Just encountered a very strange problem.

My email was working fine until yesterday, then it stopped working.

When trying to send a message I get this
The connection to the server has failed.

Subject 'test'
Server: 'smtp.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Socket Error: 10060

When trying to get my emails I get this
Unable to send or receive messages for the Sky account. The connection to the server has failed.

Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 10060

I can access my emails fine through sky.com.
This is also affecting my phone as no email messages are being downloaded through IMAP

My wife's email is also having this problem, both on her laptop (windows mail) and through her phone.
No settings have been changed for either of us.

I have phoned sky support and I went through the trouble shooting, bit no luck.

Has anyone else had this problem?

[tonygold]

Hi,
Just encountered a very strange problem.

My email was working fine until yesterday, then it stopped working.

When trying to send a message I get this
The connection to the server has failed.

Subject 'test'
Server: 'smtp.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Socket Error: 10060

When trying to get my emails I get this
Unable to send or receive messages for the Sky account. The connection to the server has failed.

Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 10060

I can access my emails fine through sky.com.
This is also affecting my phone as no email messages are being downloaded through IMAP

My wife's email is also having this problem, both on her laptop (windows mail) and through her phone.
No settings have been changed for either of us.

I have phoned sky support and I went through the trouble shooting, bit no luck.

Has anyone else had this problem?

sounds like the issue many have had using windows live mail. go to you sky.com web mail and clear out completely your spam folder. you should then be able to send and receive emails thru windows live mail again (until the next lot of spam emails corrupt the system again!!).

[morkycorky]

I am having the same problem and getting the same message. I can only access my emails through sky.com. I have nothing in my spam folder.

[Hedgehog1979]

I would try resetting the password on sky.com to see if that helps.


Sent from my iPad using Tapatalk HD

[morkycorky]

Last night it started working again without my changing anything. Obviously gremlins somewhere in the system