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    Delay in receiving some emails

    This is a discussion on Delay in receiving some emails within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I am receiving some emails several hours later than they were sent. Happened a couple of times yesterday. Other emails ...

    1. #1
      Catherine LDN's Avatar
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      Delay in receiving some emails

      I am receiving some emails several hours later than they were sent. Happened a couple of times yesterday. Other emails were coming and going fine with no delay.
      I am using several devices to view emails, so the problem is not specific to a device. I noticed this with web based mail so it is not to do with an email client.
      Does anyone know why this might be happening?
      If I look at "View Full Header" for one of the delayed emails, then it shows me how long between the person sending, and me receiving.

      From <Senders Name> Tue Oct 14 14:51:33 2014
      X-Apparently-To: myemailaddress@sky.com via 188.125.85.150; Wed, 15 Oct 2014 04:15:02 +0000

      A friend recently asked me why I hadn't replied to email, so I am wondering if some emails are not coming through at all.

      Thanks in advance for any insight.


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    3. #2
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      Re: Delay in receiving some emails

      My sky.com accounts appear to be all right at this time. I've just sent an email from a Yahoo account to each of my Sky.com accounts and they came through pretty instantly.

      How are you trying to retrieve your emails? (i.e. client, browser) If you are using a client, could you let us know which one please?

      Also, which service is your friend using and how are they being sent?

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
      Catherine LDN's Avatar
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      Re: Delay in receiving some emails

      Thanks for replying. I retrieve my emails using a web browser (Chrome) and also iphone and kindle.
      It's just one or two emails affected, not all of them.
      The ones I received on time were yahoo or sky, or various other company domain names.
      The ones that got delayed by 12 hours or more were one from a demon.co.uk address and another which was a company domain. It doesn't seem to make any sense to me.


    5. #4
      Scubbie's Avatar
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      Re: Delay in receiving some emails

      In this case I wonder if someone else on the forum can comment about any of their emails from demon?

      I suspect that this issue could be there.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

     

     

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