Possible Solution to portal log in failures

[mark09]

hm i managed to get in to my active with the details sky sent me and changed my password! however i still cant get in to the main portal site. and i want to add email addresses! can i do this throught the main sky.com site? i also wanted to use the web space thingy too, share photos etc but i uess i cant use that until all these little points are ironned out

[myerss]

You can add additional users on the sky.com site

Clik these Tabs

>My Sky
>My Sky Profile

in the Manage your My Sky Account clik View my Additional Users
You can then add new users

[RichyC]

I discovered this one by accident and it works all the time to log into Sky Broadband portal, this is explorer you log in as normal it came up with dialog box redirected to unsecure server etc you press yes. While it is trying to log in you change your password to the wrong one drop a digit or change a letter. The dialog box comes up again press yes and it logs you in. Very weird but it works.

[becka]

Woohoo ... after trying to log on to portal everyday for 2 weeks tried this and it finally works

[cliocarl]

legend - love these forums - this worked a treat

thumbs up!

[SMITHY7]

Worked like a dream, wish sky broadband customer support read this forum

[bob.phil]

Hi Everyone.

Like many i was unable to log on to the portal. to reslove what i did was log onto:

Sky.com - Home
(click on the login link on the right hand side)

You should be able to log into that using the username and password that sky sent you. After you have done that wait for few mins and the go to:

Sky Broadband - Home

And log in. it should work fine.

Well, I've tried that, and everything else that others have suggested. NOTHING works. I think sky broadband email stinks!

[daxian]

just tried the last suggestion ....logged in no problem ,worked for me too
managed to change my password and add users ....it now logs in first time ..
well done that man.Dave.

[smithsjc1]

Hi Everyone.

Like many i was unable to log on to the portal. to reslove what i did was log onto:

Sky.com - Home
(click on the login link on the right hand side)

You should be able to log into that using the username and password that sky sent you. After you have done that wait for few mins and the go to:

Sky Broadband - Home

And log in. it should work fine.

I have only had sky broadband since Wednesday and have been unable to log in despite trying all the suggestions here. I have called Sky several times and been connected to an overseas call centre who are ever so polite but have been able to do nothing to correct this problem, I have also been unable to load McAfee from the dics that I have been sent and advised by McAfee that I will be able to download it direct from skybroadband.com when I can log in . Any suggestions please

[trevvfr]

Since being activated and having two passwords issued, I still cannot log-in to either Sky Broadband or Sky.com. This after numerous attempts to change the passwords.
I have now given up attempting for the time being, and for email have Googlemail. At least that works and is reliable thus far.

i conquer