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    Possible Solution to portal log in failures

    This is a discussion on Possible Solution to portal log in failures within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; At least most of you have been given a password and the password I gave when I registered with sky ...

    1. #11
      johnmburgess's Avatar
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      At least most of you have been given a password and the password I gave when I registered with sky doesn't work.
      I have contacted Sky repeatedly asking for the password. They keep assuring me that they will send the email, but I never receive the letter. I know they have the correct address, as they manage to send my invoice through regularly.


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    3. #12
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      Portal?

      Since being activated and having two passwords issued, I still cannot log-in to either Sky Broadband or Sky.com. This after numerous attempts to change the passwords.
      I have now given up attempting for the time being, and for email have Googlemail. At least that works and is reliable thus far.

    4. #13
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      Well im on the phone to sky right now! Il get an update off them about this!

    5. #14
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      to be honest why do you want sky's email? use gmail or hotmail or any other.

    6. #15
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      I had a look at Gmail but couldn't seem to register with a UK mobile number - any ideas on how to get around that?

    7. #16
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      Hi
      tried using your solution thx but still have a problem. I have been attempting to access the email link via the portal now since 16th Nov. I can log on to sky bb portal but each time i try to access the email link i get a message that says "were sorry but there is a server error and we cant bring you the page you asked for. please try again later."

      I think that 1 1/2 weeks later is enough time for the error to be fixed. Has anyone else had the same problem?

      Any advice would be appreciated.

    8. #17
      Keiran2K8's Avatar
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      @orsoch, If you want a googlemail invite PM me!

    9. #18
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      The following thread is very well worth trying.

      http://www.skyuser.co.uk/forum/showthread.php?t=6478

    10. #19
      Keiran2K8's Avatar
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      Can someone confirm, When they say cant access portal, Is that the Whole Portal of Just the email part?

      I can get onto the portal, Upload photos, But just cant get email?

    11. #20
      ronsil's Avatar
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      I could always access the whole Sky Portal but not the email Portal from within the main screen until I checked out my profile over at sky.com

     

     
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