Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 12 FirstFirst 1234 ... LastLast
    Results 11 to 20 of 119

    Sky Email - Rejecting username and password

    This is a discussion on Sky Email - Rejecting username and password within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I've had SkyBB for 2 months and the email portal has never worked....

    1. #11
      vbkurutza's Avatar
      vbkurutza is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts
      I've had SkyBB for 2 months and the email portal has never worked.


    2. Advertisement
    3. #12
      Wolvo girl's Avatar
      Wolvo girl is offline Sky User Member
      Exchange: staffordshire
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Location
      Staffordshire
      Posts
      22
      Thanks
      0
      Thanked 0 Times in 0 Posts
      vbkurutza - do you have a sky.com account and is the username the same as your sky BB portal account. If so try changing the sky.com account password to the same as your sky BB portal account. This is how I got in. Good luck. Di.

    4. #13
      Alan b's Avatar
      Alan b is offline Sky User Member
      Exchange:
      Broadband ISP: Unlimited
      Router: Netgear V2 DG934G
      Sky TV: 2 x Sky+ HD
      Join Date
      Sep 2006
      Posts
      4,205
      Thanks
      18
      Thanked 58 Times in 54 Posts
      @ Wolvo girl, that is how I got in as well. Why they don't explain this clearly I'll never know.

    5. #14
      Plusnet suck's Avatar
      Plusnet suck is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Sep 2006
      Posts
      114
      Thanks
      0
      Thanked 0 Times in 0 Posts
      My user name has to be in caps to gain access to the portal or sky by broadband, if i use lower case it fails

    6. #15
      segzie's Avatar
      segzie is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Any one having the problem should go into mcafee security center then click on privacy service,manage user account then add www.sky.com to the allowed cookies list.
      At first,I was able to log in then suddenly i was having same problem
      and even though i forgot my password or something beacause i changed it only to discover it was because of the mcafee privacy settings.Now i have no problem logging in.Adding www.sky.com to allowed cookies list should solve the problem.

      thats if ur password and username are correct but cant log in.
      Last edited by segzie; 29-10-06 at 09:31 PM.

    7. #16
      ellies14me's Avatar
      ellies14me is offline Sky User Member
      Exchange: Willenhall (01902)
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Location
      Walsall
      Posts
      58
      Thanks
      0
      Thanked 0 Times in 0 Posts
      After finally it seems, getting a stable and reliable service, I turned my attentions to the Portal and setting up e-mails a few weeks ago.

      No luck with gaining access with the provided codes given, so I requested a new password 3 weeks ago.

      One week passed - nothing had arrived, so on Sunday I got through again and I am glad to say a letter arrrived today.

      My password is ******** (No kidding)

      Seems the system does not want SKY operatives or ME ! to know what it is.
      And before you ask, yes I tried 8 asterisks just in case it was

      You have to laugh!

      Regards,
      Ian.

    8. #17
      caz's Avatar
      caz
      caz is offline Sky User Member
      Exchange: harlow
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Location
      Harlow
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts
      I am still unable to gain access to my email inbox and i've been trying now since 27th September. I have managed to set my husband as a new profile and his email worked perfectly (hows that for a kick in the teeth) so I tried to allocate a new password on my own profile and guess what it still does not work. My husband sent an email to my sky.com email address and he received a message back stating that I am an invalid user seems to be the key to this portal mess, if anyone out there nows how to fix this please let me know as I have some emails that I do need to retrieve and I cannot even through outlook, as this keeps asking for my user name (obviously as it does not recognise me as a valid user).

    9. #18
      ellies14me's Avatar
      ellies14me is offline Sky User Member
      Exchange: Willenhall (01902)
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Location
      Walsall
      Posts
      58
      Thanks
      0
      Thanked 0 Times in 0 Posts
      JUST GOT THROUGH ON THE FREEPHONE NUMBER

      0800 051 2595

      Took less than a minute to answer.

      Option 1 - Broadband
      Option 4 - Technical Support

      Actually spoke to someone in this country.

      Another 3 days to wait now for an ammended password.

      Let's see what happens. I'm sure I'm not the only one this has happened to.

      One point of interest: After being told myUser name was in CAPS, the lady assured me it should be entered in lower case.

      ONLY THE PASSWORD IS IN CAPS - so if you are struggling yourselves - try it!

      Still laughing

    10. #19
      caz's Avatar
      caz
      caz is offline Sky User Member
      Exchange: harlow
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Location
      Harlow
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Thanks for the free phone number I kept that one in my log book that I am keeping with all of the info that I have received so far to try and mend all of the problems that I have been experiencing, just in case they happen again, this number will save me hours of waiting and talking to people as I have clocked up over 300 mins of calls to Sky technical support. I called them on saturday asking for a level 3 to call me about the portal problem and my wireless problem as my whole system crashed and they have been helping me get back up and running just these last two probs to sort.

    11. #20
      caz's Avatar
      caz
      caz is offline Sky User Member
      Exchange: harlow
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Location
      Harlow
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Thanks for the free phone number I kept that one in my log book that I am keeping with all of the info that I have received so far to try and mend all of the problems that I have been experiencing, just in case they happen again, this number will save me hours of waiting and talking to people as I have clocked up over 300 mins of calls to Sky technical support. I called them on saturday asking for a level 3 to call me about the portal problem and my wireless problem as my whole system crashed and they have been helping me get back up and running just these last two probs to sort.

     

     
    Page 2 of 12 FirstFirst 1234 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION