Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 6 of 6

    No Spam folder within iPhones inbuilt mail client?

    This is a discussion on No Spam folder within iPhones inbuilt mail client? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I'm receiving my emails on my iPhones inbuilt mail client via IMAP. When Sky used Google I had a spam ...

    1. #1
      GaryMo's Avatar
      GaryMo is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Non Sky Router
      Sky TV: Sky+HD box
      Join Date
      Jun 2008
      Location
      Manchester
      Posts
      17
      Thanks
      7
      Thanked 1 Time in 1 Post

      No Spam folder within iPhones inbuilt mail client?

      I'm receiving my emails on my iPhones inbuilt mail client via IMAP.
      When Sky used Google I had a spam folder which I frequently checked just in case anything missed the net but after the change to yahoo there's no spam folder. I do however have a bulk mail folder which I thought could have been the spam folder but in two days I've yet to see it receive an email.
      Anybody else have a spam folder?

      When logging in via webmail there is a spam folder though.


    2. Advertisement
    3. #2
      iZucchini's Avatar
      iZucchini is offline Sky User Member
      Exchange: Finchley
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2012
      Location
      Finchley
      Posts
      39
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: No Spam folder within iPhones inbuilt mail client?

      You tend to find the iPhone doesn't add a junk/spam folder until a junk email arrives with the majority of email accounts. As long as you have server side settings enabling it, it'll appear when junk arrives

    4. The Following User Says Thank You to iZucchini For This Useful Post:

      GaryMo (06-04-13)

    5. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Other ISP
      Router: Non-Sky Router
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,242
      Thanks
      848
      Thanked 2,240 Times in 2,103 Posts

      Re: No Spam folder within iPhones inbuilt mail client?

      You will see the Spam folder only when you use your browser to access your email.

      If you do the following, it should pick up any potential spam emails and place 'SPAM' in the subject:

      1. Navigate to the Sky site
      2. Click the 'email' icon in the top right of the page
      3. Sign in to your account
      4. Hover over the spoked wheel on the top right of the screen and select 'Mail Options' from the drop down menu
      5. Click 'POP & Forwarding' from the menu on the left
      6. Click the radial button beside 'Access Sky Yahoo! Mail via POP'
      7. Select 'Download spam, but prefix the word "Spam"' from the drop down box just below the previous option
      8. Click the 'Save' button

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    6. The Following User Says Thank You to Scubbie For This Useful Post:

      GaryMo (06-04-13)

    7. #4
      GaryMo's Avatar
      GaryMo is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Non Sky Router
      Sky TV: Sky+HD box
      Join Date
      Jun 2008
      Location
      Manchester
      Posts
      17
      Thanks
      7
      Thanked 1 Time in 1 Post

      Re: No Spam folder within iPhones inbuilt mail client?

      Thanks Scubbie, I did exactly that this morning.
      Strange that a spam folder isn't added within the iPhones email client but it's not a real problem I guess.

    8. #5
      James_Mitchell's Avatar
      James_Mitchell is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Max
      Router: Sky Q Hub
      Sky TV: Sky+HD box
      Join Date
      Jan 2011
      Posts
      756
      Thanks
      43
      Thanked 50 Times in 47 Posts

      Re: No Spam folder within iPhones inbuilt mail client?

      Odd, as I can see a junk mail folder on both my iPad and iPhone even though even have not received any messages in the junk folders yet.

      I see:

      Inbox
      Drafts
      Sent
      Junk
      Trash

      (the same on both devices)

      I'd set-up my Sky Email from scratch using the 'Add Account', then clicking the Yahoo! button but entering my Sky account details.

    9. The Following User Says Thank You to James_Mitchell For This Useful Post:

      GaryMo (06-04-13)

    10. #6
      GaryMo's Avatar
      GaryMo is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Non Sky Router
      Sky TV: Sky+HD box
      Join Date
      Jun 2008
      Location
      Manchester
      Posts
      17
      Thanks
      7
      Thanked 1 Time in 1 Post

      Re: No Spam folder within iPhones inbuilt mail client?

      Thanks James, I used the Sky recommended setup which tells you to use 'other' instead of Yahoo mail option.
      I'll try the Yahoo option and see how I get on with it, I can always revert back should there be an issue.


      Set up an email account on an iPhone/iPad

      On your iPhone or iPad, tap Settings followed by Mail, Contacts, Calendars, Add Account and then Other.
      Tap Add Mail Account
      On the next screen, fill in your Sky Email account details:

      Name: Your name.
      Email: Your full Sky Email address.
      Password: The password you use to access your Sky Email account. Description: Your iPhone/iPad may automatically display “Sky” here, it is optional for you to change this.
      On the next screen make sure that:

      The IMAP tab is highlighted
      Host Name is imap.tools.sky.com
      Username is your full Sky Email address, including '@sky.com'
      For Outgoing Mail Server (SMTP), your Host Name is smtp.tools.sky.com

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION