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    Anyone else lost recent emails in the transition to Yahoo mail?

    This is a discussion on Anyone else lost recent emails in the transition to Yahoo mail? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I've just checked my Sky email via the web and any emails received since 31 March are missing from my ...

    1. #1
      ToeKnee's Avatar
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      Anyone else lost recent emails in the transition to Yahoo mail?

      I've just checked my Sky email via the web and any emails received since 31 March are missing from my Inbox. All older emails appear to be there.

      Fortunately I took the precaution of backing up all my email in Outlook yesterday evening so I hopefully I haven't lost anything.

      Has anyone else had this problem?


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    3. #2
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      Re: Anyone else lost recent emails in the transition to Yahoo mail?

      Yes, I have lost all emails since the 30th of March, unfortunately as I had not known about this changeover I had not backed them up in Outlook.

      I have now changed the settings in Outlook to POP3.

      Does anyone know if we will get the emails back?

      I was forwarded an email wich said we may lose emails for 24 hours at the time of the changeover.

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      Re: Anyone else lost recent emails in the transition to Yahoo mail?

      Please read this post:

      http://www.skyuser.co.uk/forum/sky-e...ahoo-mail.html

      ...
      • We’re copying your emails across from Sky Email to Sky Yahoo! Mail as quickly as possible for you – it may take up to 24 hours before you see them all in your mailbox
      • We started copying across your contacts from 31 March, so if you created or modified any contacts after this date, you may not see these changes. If you did create any new contacts on or after 31 March, you’ll need to add them into Sky Yahoo! Mail manually.
      • Your Calendar will be copied across as soon as we have completed copying your emails. It may take up to another 24 hours hours before all of your calendar entries appear.

      ...

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    5. #4
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      Re: Anyone else lost recent emails in the transition to Yahoo mail?

      Hopefully the missing emails will all magically appear by tomorrow.

      F.Y.I. IMAP still seems to work for me in Outlook 2013 with the same settings as before.

    6. #5
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      Re: Anyone else lost recent emails in the transition to Yahoo mail?

      Quote Originally Posted by ToeKnee View Post
      Hopefully the missing emails will all magically appear by tomorrow.
      Looks like my optimism was misplaced.

      My Inbox still only goes back to 27 March 2013 and my Sent folder just contains an email I sent yesterday. All subfolders of my Inbox have also disappeared.

    7. #6
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      Re: Anyone else lost recent emails in the transition to Yahoo mail?

      I really don't understand what is going on. Like others, I have no "All Mail" folder now and years of archived emails are now missing. I do have "Sent Mail" dating back to 2008 and also Attachments sent dating back to 2008. Yesterday my Trash folder contained what appeared to be archived mail since the changeover but today that has all gone apart from the last 24 hours. If it ain't broke why mend it???

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      Re: Anyone else lost recent emails in the transition to Yahoo mail?

      Quote Originally Posted by eyemdee View Post
      ...If it ain't broke why mend it???
      Obviously someone decided that it needed to be changed.

      Whilst I do not have any details about why Sky has made this change, we all should periodically check who our providers for different services are (i.e. gas, electric, telephone, broadband). Perhaps in this case Sky were offered better T&Cs for switching from Google to Yahoo.

      A lot of people have complained about the spam from Yahoo!, but none have mentioned Google's reputation for privacy recently.

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      Re: Anyone else lost recent emails in the transition to Yahoo mail?

      Help I'm on iMac using imap for mail, after the changeover i have lost all my important mail that was kept in my inbox, no sign of it at all. All new email works fine and delivers ok??
      please help lost the wife's vouchers that i had to print and my insurance policy details etc.

      will i ever get these back, oh I accepted T&C on all the sky mail account aswell.

      thanks in advance

      Jules H

    10. #9
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      Re: Anyone else lost recent emails in the transition to Yahoo mail?

      Quote Originally Posted by juleshart19668 View Post
      Help I'm on iMac using imap for mail, after the changeover i have lost all my important mail that was kept in my inbox, no sign of it at all. All new email works fine and delivers ok??
      please help lost the wife's vouchers that i had to print and my insurance policy details etc.

      will i ever get these back, oh I accepted T&C on all the sky mail account aswell.

      thanks in advance

      Jules H
      You may still be able to access the "old" Sky mailbox by going to sky.com and signing in (to your account but NOT to your email).

      Then try this link. I just tried it and it still works for me. You may be able to forward anything important to yourself and pick it up from Yahoo!

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      Re: Anyone else lost recent emails in the transition to Yahoo mail?

      Try signing into my-sky, not email but using the same credentials. Then follow this link: http://mail.google.com/a/sky.com/?ui=html&zy=e hopefully it will take you to your old Sky Google inbox if it hasn't been closed yet. If your missing vouchers are there, print them off or forward them to a non-Sky email account for safe keeping. Better still do both.
      juleshart19668 likes this.

     

     
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