Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 14

    Microsoft Outlook 2011 for Mac set up

    This is a discussion on Microsoft Outlook 2011 for Mac set up within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi Is there an idiot's guide to setting up email on Microsoft Outlook 2011 for Mac? I've tried various combinations ...

    1. #1
      Schrodinger56's Avatar
      Schrodinger56 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Nov 2008
      Posts
      229
      Thanks
      30
      Thanked 0 Times in 0 Posts

      Microsoft Outlook 2011 for Mac set up

      Hi

      Is there an idiot's guide to setting up email on Microsoft Outlook 2011 for Mac? I've tried various combinations and permutations of ports and usernames but just seem to be getting error messages!

      Thanks.


    2. Advertisement
    3. #2
      James_Mitchell's Avatar
      James_Mitchell is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Max
      Router: Sky Q Hub
      Sky TV: Sky+HD box
      Join Date
      Jan 2011
      Posts
      756
      Thanks
      43
      Thanked 50 Times in 47 Posts

      Re: Microsoft Outlook 2011 for Mac set up

      The Outlook for Windows set-up guide seems to work with the Mac version of Outlook as well found here

      The only thing I'd amend to those instructions is no (10) where it says enter your username. It needs you email address so it would be username@sky. com


      I dont use Outlook 2011 on my Mac for email (I use the standard Mac Mail), but I've just tried setting it up and it works OK for me as IMAP.

      Here's a screen capture of my Sky Email account settings page. When setting up IMAP you need to check the 'override default port' for both the incoming and outgoing servers to to change the port numbers. Just enter your own email addy and password.

    4. #3
      Schrodinger56's Avatar
      Schrodinger56 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Nov 2008
      Posts
      229
      Thanks
      30
      Thanked 0 Times in 0 Posts

      Re: Microsoft Outlook 2011 for Mac set up

      Thanks James.

      Would the problem be that I'm trying to set it up as a POP account rather than an IMAP one. The reason is is that I use POP on all my Mac and iPad etc and for my Gmail account.

    5. #4
      James_Mitchell's Avatar
      James_Mitchell is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Max
      Router: Sky Q Hub
      Sky TV: Sky+HD box
      Join Date
      Jan 2011
      Posts
      756
      Thanks
      43
      Thanked 50 Times in 47 Posts

      Re: Microsoft Outlook 2011 for Mac set up

      It shouldn't make any difference. Just use the POP server settings instead of the IMAP ones.

      Incoming server: pop.tools.sky.com (port 995) Use SSL
      Outgoing server: smtp.tools.sky.com (port 465) Use SSL - which is the same as IMAP anyway.

      Obviously though from April, these settings will need changing to the new Yahoo ones.

    6. #5
      Schrodinger56's Avatar
      Schrodinger56 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Nov 2008
      Posts
      229
      Thanks
      30
      Thanked 0 Times in 0 Posts

      Re: Microsoft Outlook 2011 for Mac set up

      Quote Originally Posted by James_Mitchell View Post
      It shouldn't make any difference. Just use the POP server settings instead of the IMAP ones.

      Incoming server: pop.tools.sky.com (port 995) Use SSL
      Outgoing server: smtp.tools.sky.com (port 465) Use SSL - which is the same as IMAP anyway.

      Obviously though from April, these settings will need changing to the new Yahoo ones.
      I still appear to get an error message. *I've attached a screen grab of the set up screen to show my settings.




      Microsoft Outlook 2011 for Mac set up-outlook.jpg




      - - - Updated - - -

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Microsoft Outlook 2011 for Mac set up

      The latest instructions for setting up Sky mail can be found here- Get emails on your computer or device | Sky Help

      I don't think you will have to change when the mails switches, after all these settings work with Gmail. THere is no reason they should not work with Yahoo. It is only the few like me who have been too lazy to change back to Sky from Gmail who will now have to change. A few years ago the Sky mail servers were having troubles and it was found going direct to the Gmail servers worked 100% I have never bothered changing back.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      Schrodinger56's Avatar
      Schrodinger56 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Nov 2008
      Posts
      229
      Thanks
      30
      Thanked 0 Times in 0 Posts

      Re: Microsoft Outlook 2011 for Mac set up

      As you can see from the above screen shot those instructions don't appear to work!

    9. #8
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Microsoft Outlook 2011 for Mac set up

      Do you get a Test button the 2011? If so what is the error? Alternately what error do you get when you try to send an email? Are you able to receive mail?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      Schrodinger56's Avatar
      Schrodinger56 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Nov 2008
      Posts
      229
      Thanks
      30
      Thanked 0 Times in 0 Posts

      Re: Microsoft Outlook 2011 for Mac set up

      When I try to send an email I get the following Error message:-

      "5.5.1 My client isn't accepting my username and password - Gmail Help bs6sm2639077wib.4 - gsmtp

      Details:-

      Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.

      Account name: "Sky Email"

      Error Code: -17092

    11. #10
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Microsoft Outlook 2011 for Mac set up

      I take it you can sign into the Web mail with the username and password you are using?

      If so, just as a test, try unticking the box for SSL in the SMTP server.
      Are you able to receive any incoming mail?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION