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    Sky Email Web Page

    This is a discussion on Sky Email Web Page within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; What on earth has happened to it? Everything was fine yesterday but this morning I find half the page is ...

    1. #1
      westv's Avatar
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      Sky Email Web Page

      What on earth has happened to it? Everything was fine yesterday but this morning I find half the page is taken up by adverts and I can't scroll down to view the part of the page outside the message area.


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      Everyone has been updated to the new version and there is no way to go back to the old one.

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      Re: Sky Email Web Page

      Quote Originally Posted by Alan b View Post
      Everyone has been updated to the new version and there is no way to go back to the old one.
      I didn't even realise that a new version was coming!

      Presumably most others are happy with the change or is it yet another case of those in IT assuming they know what's best rather than the users themselves?

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      Re: Sky Email Web Page

      Quote Originally Posted by westv View Post
      Presumably most others are happy with the change or is it yet another case of those in IT assuming they know what's best rather than the users themselves?
      This, at a guess it seems that Google (who run Sky email) have updated everyone to use the new layout by default. They did the same with their own email service - gmail - they allowed us to change back to the old one but after a while everyone were upgraded to use the new one only.

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      Re: Sky Email Web Page

      So is there any way to amend the layout so emails aren't squashed into the lower half of the screen?

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      Re: Sky Email Web Page

      You might be better of contacting Sky over this issue. It is their design and their site.

      As an alternative, you could look into using a mail client. There are plenty to choose from. Common ones include Outlook, Windows Live Mail, Thunderbird and Pegasus. Take a look at the Wiki page for more information:

      Email client - Wikipedia, the free encyclopedia

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      Re: Sky Email Web Page

      Quote Originally Posted by westv View Post
      So is there any way to amend the layout so emails aren't squashed into the lower half of the screen?
      I am using the much better basic version:

      http://mail.tools.sky.com/mail/h/11a7uktjejted/?f=1

      When it has loaded make sure you click the Basic link at the top of the page so this version loads up next time you login to your sky email.

      Quote Originally Posted by Scubbie View Post
      You might be better of contacting Sky over this issue. It is their design and their site.
      I'm not sure how much say Sky have in the design of the site because it is Google who run Sky email and I believe that the layout as it is, is down to them. On the Virgin Forums (their email is also run by Google) they have put a post up saying that Google are working on it and are aware of the problems and are looking at fixing it.

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