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    Problems with portal log in today?

    This is a discussion on Problems with portal log in today? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Anyone else having problems logging into their email via the portal today? Keeps telling me user name or password incorrect ...

    1. #1
      Rygar's Avatar
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      Problems with portal log in today?

      Anyone else having problems logging into their email via the portal today? Keeps telling me user name or password incorrect when I know they are correct.


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      Re: Problems with portal log in today?

      Some have been reporting problems with Firefox. If you are using that, try another browser.

      TomD


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    4. #3
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      Re: Problems with portal log in today?

      Thanks, I'm aware of the firefox issue, its not that. Its not working with IE or FF. Not just email, mysky too.

    5. #4
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      Re: Problems with portal log in today?

      I'm also having difficulty sending mail - using Outlook Express.

      "An unknown error has occurred. Account: 'Sky', Server: 'mail.skyusermail.com', Protocol: SMTP, Server Response: '421 Cannot connect to SMTP server 77.240.11.49 (77.240.11.49:25), connect error 10061', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67"

      Is the error message I'm getting.

    6. #5
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      Re: Problems with portal log in today?

      Quote Originally Posted by Yorkshire Traveller View Post
      I'm also having difficulty sending mail - using Outlook Express.

      "An unknown error has occurred. Account: 'Sky', Server: 'mail.skyusermail.com', Protocol: SMTP, Server Response: '421 Cannot connect to SMTP server 77.240.11.49 (77.240.11.49:25), connect error 10061', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67"

      Is the error message I'm getting.
      If you have a Skyuser account, you are in the wrong place. The Skyuser SMTP server is having problems. See here - http://www.skyuser.co.uk/forum/skyus...delivered.html

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Problems with portal log in today?

      Isitme:

      Many thanks for your prompt response - apologies for posting in the wrong place!

     

     

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