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    login problems on Firefox

    This is a discussion on login problems on Firefox within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi Have searched threads and have found a couple of answers but nothing has helped so far. I am using ...

    1. #1
      twelvepack's Avatar
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      login problems on Firefox

      Hi
      Have searched threads and have found a couple of answers but nothing has helped so far.
      I am using firefox 10 as my browser which works almost fine ,the only problem is I can not log in to My Sky emails & General Sky.
      I can log into the emails via other browsers but not on firefox,this seems to have started after the sky homepage changed.
      Many thanks in advance for any help.


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    3. #2
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      Re: login problems on Firefox

      Also using FF10 and getting no problems here. It may be one of your add-ons which is causing the problem. Try starting in 'Safe Mode' ie, click the Help button in the Firefox menu bar and select 'restart with add ons disabled.'

      TomD


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    4. #3
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      Re: login problems on Firefox

      I to am having problems with Firefox 10 but I found a way round it. Enter your details in the two boxes as normal then place you cursor at the end of your password and press The Enter key on your keyboard. You should now be able to click the login button.

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      Re: login problems on Firefox

      Also with Firefox 10 have found sometimes the cursor will not even appear in the main Sky user log in box, more often that not ok in the box adjacent to speed test.

      Also pages not always scrolling in FF without using the bar, never really noticed before update 10, IE is ok.
      Last edited by Yorkieair; 07-02-12 at 10:06 PM. Reason: Added note re scroll

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      Re: login problems on Firefox

      Thanks.
      Alan b your idea worked.
      Tried in safe mode but nothing happened, but ta anyway.

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      Re: login problems on Firefox

      FF 10.0.1 arrived and resolved both log in and cursor problem

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      Re: login problems on Firefox

      10.1 hasn't sorted the login problem for me.

    10. #8
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      Re: login problems on Firefox

      Quote Originally Posted by Alan b View Post
      10.1 hasn't sorted the login problem for me.
      Me neither.
      Can anyone at Sky give an explanation as to why these log-in problems have recently started?
      On the DS forums,Sky have admitted there is a problem,and that the "Sign on" team are looking into it.
      Lots of users using IE/Chrome are having this fault as well,so its not just Firefox.
      Regards

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      Re: login problems on Firefox

      Quote Originally Posted by Alan b View Post
      10.1 hasn't sorted the login problem for me.
      Can confirm all still well for me since FF update, may of course be coincidence but would advise just changed from Sky BB to o2 - just another factor to consider!

    12. #10
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      Re: login problems on Firefox

      Quote Originally Posted by Yorkieair View Post
      ...may of course be coincidence but would advise just changed from Sky BB to o2 - just another factor to consider!
      Just a polite request, could you please update your profile? If it is relevant, the profile helps people to quickly spot trends. Thank you.

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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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