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    IMAP settings

    This is a discussion on IMAP settings within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hello We have a problem which I hope some kind person will help with. I have an i-touch which receives ...

    1. #1
      oxter's Avatar
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      IMAP settings Android Phone

      Hello
      We have a problem which I hope some kind person will help with.

      I have an i-touch which receives my sky email just fine (also my wife's messages).
      My wife has just bought an android HTC phone but does not seem able to get her sky mail to come in to the new phnone. Should it be necessary to adjust the IMAP or POP settings further or is it a problem with her phone settings?
      Last edited by oxter; 07-08-11 at 04:51 PM.


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    3. #2
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      Re: IMAP settings

      If it is working with your phone, it will be the settings in hers which are wrong in some way. It should not be necessary to make any changes on the web site.

      TomD


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    4. #3
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      Re: IMAP settings

      Thanks Isitme. Will try fiddling with her phone settings again

    5. #4
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      Re: IMAP settings

      Still not getting there Isitme.
      This link Sky Email | Accessing Sky Email on the move
      gives advice for iphone and blackberry but not it appears anything else. Why would that be?
      Ta

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      Re: IMAP settings

      It looks like Android devices are being ignored.

      Is there anything on this page which helps?
      Sky Broadband - Configure POP3 or IMAP with another email program

      Maybe someone who has connected an Android will post a tutorial?
      Last edited by Isitme; 07-08-11 at 04:28 PM.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      oxter (07-08-11)

    8. #6
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      Re: IMAP settings

      Have altered title in the hope - ta

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      Re: IMAP settings

      What error do you get? Does it say wrong username and password?

      And have you added the settings manually. Basically you tap email, then tap 'manual setup', then tap imap. Put in all the settings on the page isitme has given you.

      Having said that Sky's email system is very buggy and I have never managed to get IMAP running for more then a day.

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      oxter (07-08-11)

    11. #8
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      Re: IMAP settings

      Still not getting there. I thought I might speak to someone at sky to talk me through it in case it is a common problem with the phone type. Is there a number I can call please?

    12. #9
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      Re: IMAP settings

      Quote Originally Posted by Exdee View Post
      What error do you get? Does it say wrong username and password?

      And have you added the settings manually. Basically you tap email, then tap 'manual setup', then tap imap. Put in all the settings on the page isitme has given you.

      Having said that Sky's email system is very buggy and I have never managed to get IMAP running for more then a day.
      Message is cannot connect....... server not responding I've tried the manual set up but the system seems to default to factory settings after "next" e.g. changed the pop server from "sky.com" to pop.tools etc but just defaults back.
      tried resetting everything and when I enter my wife's e-address says account already exists!

    13. #10
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      Re: IMAP settings

      Last edited by Isitme; 08-08-11 at 03:47 PM.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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