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    Microsoft Outlook 2007 - recover password.

    This is a discussion on Microsoft Outlook 2007 - recover password. within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I have bought a new laptop and I have been trying to set-up the e-mail with Outlook. When setting up ...

    1. #1
      glens73's Avatar
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      Microsoft Outlook 2007 - recover password.

      I have bought a new laptop and I have been trying to set-up the e-mail with Outlook. When setting up it prompts me to put in my e-mail address and e-mail password. Unfortunately for the life of me I can't remember the password. I have tried numerous combinations. The password is not the same as the logon to My Sky.



      I have rang the Sky broadband team and had no joy. The guy I spoke to, while as helpful as he could be, didn't have any idea and talked me through account settings and the like in Outlook which I had already tried myself. My previous broadband provider was Orange/Wanadoo/Freeserve before I moved to Sky about 2 years ago or so. I think the password may not have changed when I moved to Sky though I'm not sure. I don't know whether ringing Orange would help or not?



      The other options I found upon googling involved downloading software to recover the password. I have downloaded a program called mailpv but unfortuantely can't get it to work properly.



      Does anyone have any idea how a password can be recovered on Outlook?
      ....


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    3. #2
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      RJM
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      Re: Microsoft Outlook 2007 - recover password.

      You, could try this one:-

      Free Outlook Password Recovery Tool

    4. #3
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      Re: Microsoft Outlook 2007 - recover password.

      The password should be the same as your login to MySky. When you log in to MySky, can you access your email? If you can your password is correct, so you are doing something else wrong.

      Have a look at this tutorial -
      Sky User - Configuring Outlook 2007 for Sky Email

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
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      Re: Microsoft Outlook 2007 - recover password.

      Quote Originally Posted by RJM View Post
      You, could try this one:-

      Free Outlook Password Recovery Tool
      Tried that, can't get to work properly.

      Where will the actual password appear? I tried to open a .chm file in notepad but it just appears in gobbeldy gook

    6. #5
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      Re: Microsoft Outlook 2007 - recover password.

      Quote Originally Posted by Isitme View Post
      The password should be the same as your login to MySky. When you log in to MySky, can you access your email? If you can your password is correct, so you are doing something else wrong.

      Have a look at this tutorial -
      Sky User - Configuring Outlook 2007 for Sky Email
      I can acess My sky e-mail and the e-mail on it but that password doesn't work in Outlook.

      I have it all set-up as per the tutorial but Idon't know my password.

    7. #6
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      Re: Microsoft Outlook 2007 - recover password.

      The password should be the same that you log into webmail at sky.com with. Set it up with the webmail password and try sending/receiving. What error message, if any, do you get?

    8. #7
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      Re: Microsoft Outlook 2007 - recover password.

      When you put the username into Outlook are you including @sky.com.ie, it should look like this myemail@sky.com. If you do not do it this way it will fail.

      Just to repeat, the password you use for MySky is the password you put into Outlook. There is no point in looking for another password.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      glens73's Avatar
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      Re: Microsoft Outlook 2007 - recover password.

      Quote Originally Posted by User05 View Post
      The password should be the same that you log into webmail at sky.com with. Set it up with the webmail password and try sending/receiving. What error message, if any, do you get?
      When trying to set it up on the new laptop, it states an encrypted connection to your mail server is not available.

      When attempting to change the password on my old laptop (Account settings/Data Files/Settings/Change Password) it says the password you have typed is incorrect.

    10. #9
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      Re: Microsoft Outlook 2007 - recover password.

      Quote Originally Posted by Isitme View Post
      When you put the username into Outlook are you including @sky.com.ie, it should look like this myemail@sky.com. If you do not do it this way it will fail.

      Just to repeat, the password you use for MySky is the password you put into Outlook. There is no point in looking for another password.
      My username is my e-mail address (ending in @sky.com).

      The password that I use for My Sky doesn't work for Outlook, I have keyed in carefully on numerous occasions. I appreciate what you're saing but it doesn't recognise it.

    11. #10
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      Re: Microsoft Outlook 2007 - recover password.

      It looks like you have 'Log on using Secure Password Authentication' ticked. Utick it,. Under the Advanced tab, 'This Server requires an encrypted connection (SSL)' should be ticked for out and in.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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