Sky email with google mail

[kaastpauls]

Hello there
I use google mail as i am not a sky user to send my email. I run a scout group and have everybody on email. I have 3 contacts who use sky.com

None of my sky.com users recieve my emails from googlemail.com they are not in their bin or spam. However they can all send me an email no problem, but when i reply there is no emails

We both have added each other to contacts and still no luck. Any ideas would be very much greatful as people are misisng out on important emails.

Thanks in advance

[Isitme]

I have just tried sending from my Google account to my Sky one and it came through as soon as I opened Outlook.

Are those who are unable to receive emails using an email client, or are they checking their email online at their MySky email webpage?

You might like to suggest to them that they come over here and check that they are set up properly.
Sky Email and Portal Log-in

[kaastpauls]

Thanks, I think they are using the webpage of sky.com to check their emails.

[Isitme]

Tell them to check the Junk link on the left of the page, then 4more, then Spam.

Sky actually use Google as their email carrier, so it is difficult to see why this is happening.