Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 9 of 9

    Setting Up Sky Email On iPhone

    This is a discussion on Setting Up Sky Email On iPhone within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi there. What it is I want to set up my iPhone with my sky email account through mircosoft exchange ...

    1. #1
      sony007's Avatar
      sony007 is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      39
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Setting Up Sky Email On iPhone

      Hi there. What it is I want to set up my iPhone with my sky email account through mircosoft exchange which will allow me to receive instant email notification without having to manually going into my phone. But what it is I need to know the sky SERVER name. I contacted sky and they said it was ' imap.tools.sky.com' but that still didn't work. I've manage to setup my hotmail account straight away this way. Any ideas?

      TIA.


    2. Advertisement
    3. #2
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Setting Up Sky Email On iPhone

      Have you enabled pop or imap via your sky.com webmail account firstly?

      If you have enabled pop via sky.com webmail settings, then it is 'pop.tools.sky.com'; if you have enabled imap, then it is indeed imap.tools.sky.com'.

    4. #3
      sony007's Avatar
      sony007 is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      39
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Setting Up Sky Email On iPhone

      Yeap I've just checked and IMAP is enabled

    5. #4
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Setting Up Sky Email On iPhone

      The server name is imap.tools.sky.com, so something isn't right. I'm not familiar with setting up sky.com e-mails via iPhones, but does it ask for port numbers and such? Fire up all the settings that you've entered and we'll see if they're all correct.

    6. #5
      sony007's Avatar
      sony007 is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      39
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Setting Up Sky Email On iPhone

      Email: *******@sky.com

      Domain: 'leave blank'

      Username: *******@sky.com


      Password: ***************


      server: imap.tools.sky.com




      This is all the info it requires on the iphone, well it worked when setting up my hotmail, so I'm at a loss.

    7. #6
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Setting Up Sky Email On iPhone

      Check out the following link, in case there is something that you've missed:

      Sky Broadband - Configure IMAP with iPhone

    8. #7
      sony007's Avatar
      sony007 is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      39
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Setting Up Sky Email On iPhone

      Followed it to a 'T' still no joy. I hate when this happens. Any can bet your bottom dollar that it's something ridiculous why I'm unable to set it up.

    9. #8
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Setting Up Sky Email On iPhone

      There are literally only a few steps to exhaust troubleshooting sending/receiving via an e-mail client or iPhone:

      Ensuring IMAP is enabled via sky.com webmail settings - DONE.
      Ensuring the settings are correct on the iPhone mail set-up - DONE.

      The last two things that you can try are:

      1. Open a browser and go to www.sky.com/unlock. Enter the username/password/captcha image and ensure that the captcha was successfully unlocked. Then, see if you have any joy via the iPhone.

      2. If the above doesn't work, then call Sky on 08442410515 and explain that you've done absolutely everything you can on your end and can they sync your username/password.

    10. #9
      oggy.1's Avatar
      oggy.1 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jan 2011
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Setting Up Sky Email On iPhone

      Hi got it working on mine with the following server details: m.google.com

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION