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    Sky Email - Entourage and Mail cant get working HELP!!!

    This is a discussion on Sky Email - Entourage and Mail cant get working HELP!!! within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi All I am very new and have much IT experience. I have several emails all working via Mac Mail ...

    1. #1
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      Sky Email - Entourage and Mail cant get working HELP!!!

      Hi All
      I am very new and have much IT experience. I have several emails all working via Mac Mail or Entourage 2008. I have set up sky.com/tools to enable both POP and IMAP.
      Have also "pinged" from Apple Network Utility both imap.tools.sky.com and pop.tools.sky.com and these all work and accept the ping.
      I also can logon no problems to "MyEmail" online with user name and password.
      Checked also the stickys and configurations as these are also similar to gmail account. I have 4 accounts ie gmail, iinet, me, getmail ALL are no problems into Entourage.
      BUT Sky.com I can not get to work. Even with Apple Mail and the Connection Doctor within, continues to state Username and Password please check.
      I again check as I can log on no problems via the internet site so I know these are correct.
      Is there something obvious I am missing !!!!


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    3. #2
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      Re: Sky Email - Entourage and Mail cant get working HELP!!!

      You have used the full email address as user name haven't you?

    4. #3
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      Re: Sky Email - Entourage and Mail cant get working HELP!!!

      Quote Originally Posted by PaulSky View Post
      You have used the full email address as user name haven't you?
      Yes I have thanks.....but just solved after 5 days of frustration...
      Found a reference to sky.com/unlock so tried this and also here the Username and password failed.
      After many calls to Sky no luck but I did here of a guy called "Paul" but could never get him or he was too busy.
      By LUCK today i rang after reading this Unlock think and BINGO got Paul.
      I mentioned this site in which I found the reference to unlock and he knew straight away the problem, so he fixed and presto I could now unlock.
      Been onto Entourage and Pesto it works under the settings I found.....so this is the key to make sure your Sky email is working and not corrupt....he also solved a Sky TV problem so ask for PAUL !!!

     

     

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