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    Can't access Sky email

    This is a discussion on Can't access Sky email within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; My Sky email account was working fine yesterday but for some reason I can't access it today. I've entered my ...

    1. #1
      DRGW's Avatar
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      Can't access Sky email

      My Sky email account was working fine yesterday but for some reason I can't access it today.

      I've entered my user id and password but can't get in.

      Anybody know of any issues?

      I don't want to phone Sky just yet as I know I'll be on the phone to them for ages and not get anywhere.


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    3. #2
      DRGW's Avatar
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      Re: Can't access Sky email

      Now this seems rather bizarre!

      I can now access my Sky.com email account no problems.

      Unfortunately it still isn't working with Outlook 2003.

      Can somebody help me with this side of this please?

      Thanks

    4. #3
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      Re: Can't access Sky email

      Have a look at this tutorial, you might find something you have missed.
      Sky User - Outlook 2003 Settings For Sky Email

      Adding @sky.com to the username is a common mistake.

      TomD


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      Re: Can't access Sky email

      Quote Originally Posted by Isitme View Post
      Have a look at this tutorial, you might find something you have missed.
      Sky User - Outlook 2003 Settings For Sky Email

      Adding @sky.com to the username is a common mistake.
      Just double checked and all as per the link.

      It does show the @sky.com added to the username on the example so I tried with & without and still can't access my emails via Outlook 2003!!

    6. #5
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      Re: Can't access Sky email

      Accessing in Outlook or a software tool needs the @sky.com so leave it there, do you get any errors at all? You may need to run the unlockcaptcha on the account to reset it for POP/IMAP access again.

    7. #6
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      Re: Can't access Sky email

      Quote Originally Posted by PaulSky View Post
      Accessing in Outlook or a software tool needs the @sky.com so leave it there, do you get any errors at all? You may need to run the unlockcaptcha on the account to reset it for POP/IMAP access again.
      The error I get is, "Outlook could not connect to the SMTP mail server because the server did not accept your username or password"

      What is unlockcaptcha?

    8. #7
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      Re: Can't access Sky email

      Adding @sky.com to the username is a common mistake.
      Sorry I did not word that very well, I meant not adding it to the username.

      What is unlockcaptcha?
      Extract from Help
      Close your email client application
      From the computer on which the POP logins are failing, go to www.sky.com/unlock
      Enter your Username and Password, and the letters in the distorted picture.
      Once you have successfully logged in, restart your mail Client application and try to download your mail.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: Can't access Sky email

      I cant get my emails in Outlook express tonight. was fine earlier today. Why dose this keep happening???

    10. #9
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      Re: Can't access Sky email

      Quote Originally Posted by madrat View Post
      I cant get my emails in Outlook express tonight. was fine earlier today. Why dose this keep happening???
      Same here M8, i'm using Outlook 2007, was working fine for me b4, i not touched nothing but now i get a "server cannot be found" error.

    11. #10
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      Re: Can't access Sky email

      I'm the same on TBird, - Failed to connect to pop.tools.sky.com.

      I'm guessing it's just th epop server is acting up.
      Sky Internet mail if fine and possibly IMAP but haven't tried that.

     

     
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