EMAIL down all day

[kirk1690]

in west of scotland , keeps directing me to google mail. pointless

[Alan b]

I can get logged into mine although the login page is different. I think something is a miss as half my stuff at Sky.com is not working, I can't see my tv package details or even my broadband stuff due to a 'temporary error'.

[User05]

Sky Service Status - Home

Web / Mobile
Web / Mobile Help

Sky Email via web
Customers signing into Sky Email via web may experience an alternative sign-in journey. Customers can sign into email via Desktop clients or Sky Mobile Email.

[kirk1690]

still cant get in and the alternative google sign in route will not recognize my password

[IWasNotTheEnemy]

go to http://mail.tools.sky.com - works fine for me

[JSW]

still cant get in and the alternative google sign in route will not recognize my password

Me too

Can log into my sky account no problems but the new email sign in just won't play ball

[rth21]

Have been having this problem, but now cracked it!!

If you log in to "mySky" and change your password to something that's at least 8 characters long, then you'll be able to access your sky mail via the new google sign-in page.

Hope this helps

[fruitbat22]

Thank you rth21 ! This worked for me!
Why though, after hours of trying to contact Sky, couldn't they tell me this?!! x

[Alan b]

I can get logged in via my usual link:

https://mail.google.com/a/sky.com/mail/?ui=1

[G3WYP]

Tried new password advise which was accepted on Mysky but still no go on google access to e-mail. New password works ok on Mysky.

Any more advise on how to access e-mail? I notice that Mysky shows technical fault.

G3WYP