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    EMAIL down all day

    This is a discussion on EMAIL down all day within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; in west of scotland , keeps directing me to google mail. pointless...

    1. #1
      kirk1690's Avatar
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      EMAIL down all day

      in west of scotland , keeps directing me to google mail. pointless


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    3. #2
      Alan b's Avatar
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      Re: EMAIL down all day

      I can get logged into mine although the login page is different. I think something is a miss as half my stuff at Sky.com is not working, I can't see my tv package details or even my broadband stuff due to a 'temporary error'.

    4. #3
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      Re: EMAIL down all day

      Sky Service Status - Home

      Quote Originally Posted by Sky's fault management page @ 12:51 today
      Web / Mobile
      Web / Mobile Help

      Sky Email via web
      Customers signing into Sky Email via web may experience an alternative sign-in journey. Customers can sign into email via Desktop clients or Sky Mobile Email.

    5. #4
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      Re: EMAIL down all day

      still cant get in and the alternative google sign in route will not recognize my password

    6. #5
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      Re: EMAIL down all day

      go to http://mail.tools.sky.com - works fine for me
      -------------------------------------------



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    7. #6
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      JSW
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      Re: EMAIL down all day

      Quote Originally Posted by kirk1690 View Post
      still cant get in and the alternative google sign in route will not recognize my password
      Me too

      Can log into my sky account no problems but the new email sign in just won't play ball

    8. #7
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      Re: EMAIL down all day

      Have been having this problem, but now cracked it!!

      If you log in to "mySky" and change your password to something that's at least 8 characters long, then you'll be able to access your sky mail via the new google sign-in page.

      Hope this helps
      Last edited by rth21; 02-06-10 at 04:50 PM.

    9. #8
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      Re: EMAIL down all day

      Thank you rth21 ! This worked for me!
      Why though, after hours of trying to contact Sky, couldn't they tell me this?!! x

    10. #9
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      Re: EMAIL down all day

      I can get logged in via my usual link:

      https://mail.google.com/a/sky.com/mail/?ui=1

    11. #10
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      Re: EMAIL down all day

      Tried new password advise which was accepted on Mysky but still no go on google access to e-mail. New password works ok on Mysky.

      Any more advise on how to access e-mail? I notice that Mysky shows technical fault.

      G3WYP

     

     
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