EMAIL down all day

[User05]

Just call up sky and tell them to sync your username via g-mail sync tool. Takes 2 minutes and will fix most peoples' issue as a workaround until the main issue is resolved by sky.

[fruitbat22]

Easier said than done User05 ! Do you have a 'magic' number that connects you to somebody at Sky who knows what they're talking about?!! If so, please share!!

G3WYP - This is what I did to access my e-mail.

1. Go to 'my sky' and log in
2. Click on My Profile - then click on View My Sky Profile
3. This takes you to Your Sky iD details - halfway down it gives the option to Reset password.
4. Remember to click 'Save' at the bottom!

Now, this is where things go a bit 'funny'!
When I try to log in the normal way, it wont accept my details but if I just click on the E-mail envelope, it takes me to a new page which called Welcome to Sky.
It has a green log in box on the left and this is where you can enter your Username (no need to add @sky.com) and new Password.
When I first logged in this way, it also asked me to enter the characters shown, in the verify box but since that initial log in all I have to do is enter username and password and hey presto! All my e-mails!!

Sorry this has been such a long reply but I spent 2 very frustrated days trying to sort it out and I just wanted to give you as much info as possible!

Good luck!!! :-)

[JSW]

Anyone tried this number yet ?

What was the advice?

Sky Email via web

Sky webmail sign-in is working via a temporary sign-in page powered by Google. If your normal Sky webmail password does not work in the green box then please contact 08442 410515

Is this a premium rate number ?

[dsldude]

Thats the main sky broadband helpline.

User05 pretty much said what needs doing when
you call them, shouldnt be many if any that dont know what
needs doing when you call in, it has been ongoing for a while now
with constant back to back email calls into the centres.