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    Outlook error

    This is a discussion on Outlook error within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi, I have set up my sky user mail on microsoft outlook 2007 on my desktop with no problems sending ...

    1. #1
      kerryclapperton's Avatar
      kerryclapperton is offline Sky User Member
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      Outlook error

      Hi,

      I have set up my sky user mail on microsoft outlook 2007 on my desktop with no problems sending and receiving - I have now added outlook to my laptop which is used wirelessly with sky and set up - I can receive with no problems but when I try and send I get this message

      553 We do not relay without RFC2554 authentication

      can anyone help.

      many thanks

      Kerry


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    3. #2
      PaulSky's Avatar
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      Re: Outlook error

      What Smtp settings are you using as that is saying you are not using the correct setup?

    4. #3
      kerryclapperton's Avatar
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      Re: Outlook error

      mail.skyusermail.com - I just copied over from my desktop.

      thanks

      Kerry

    5. #4
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      Re: Outlook error

      Quote Originally Posted by kerryclapperton View Post
      mail.skyusermail.com - I just copied over from my desktop.

      thanks

      Kerry

      Those are not the Sky email settings, those are for if you are using our SMTP server. To use our email server, you would have had to apply for it, have you done so, or is just a case of putting the wrong details in for the SMTP server.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    6. #5
      kerryclapperton's Avatar
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      Re: Outlook error

      yes I applied for it for my desktop I just thought I needed to transfer the same info to my laptop - I receive o.k but just cannot send - is that not the case?

    7. #6
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      Re: Outlook error

      You can't mirror an account on multiple PCs unless using IMAP. Sending shouldn't be an issue. Have you tried the Sky SMTP server just to make sure it works?
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    8. #7
      kerryclapperton's Avatar
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      Re: Outlook error

      I don't know what the settings are for sky - do you know what I need to put in - I know when I first got outlook I couldn't send from my website email accounts which is why i registered with sky user mail - should I just ask for registration again?

    9. #8
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      Re: Outlook error

      There is no need to apply again as the skyuser SMTP server will work from any PC.

      Make sure you have unticked the box thet says "use same settings for sending" and that you are using your skyuser name as the login and that the password is the one you gave when you registered for the SMTP server and not the one used to login to the forum.

      If you have forgotton the password then a PM to Newsreader or Satdish asking for a reminder should do the trick.

    10. #9
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      Re: Outlook error

      I have sent you a PM with the SMTP details we have on the server.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    11. #10
      kerryclapperton's Avatar
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      Re: Outlook error

      Thank you all for your help - i was missing going into extra settings and adding my password and username there - Doh!!

     

     
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