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    windows mail problem

    This is a discussion on windows mail problem within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; ive been happily using windows mail for a few years for my sky email however as of today i get ...

    1. #1
      andy2461's Avatar
      andy2461 is offline Sky User Member
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      windows mail problem

      ive been happily using windows mail for a few years for my sky email

      however

      as of today i get a box coming up asking me to " logon to pop.tools.sky.com"

      i put my username and password in and it gets rejected everytime with the following error

      Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

      my username is the whole of my email right?

      anyone help?

      andy


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    3. #2
      PaulSky's Avatar
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      Re: windows mail problem

      Yep, the whole email address is the user name, you may want to pop to sky.com, log out, click the log in link and then take the "forgotten my password" option. This will reset all account passwords and should get you back into your email again.
      One question though, can you access the email via the web login and email and tools?

    4. #3
      andy2461's Avatar
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      Re: windows mail problem

      is this a common problem

    5. #4
      andy2461's Avatar
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      Re: windows mail problem

      sorted

      there is a fix on sky.com

    6. #5
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      Re: windows mail problem

      Anyone like to tell us where on sky.com?

     

     

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