Sky Email on Samsung Jet

[dduk]

Hi,

I've just bought a new samsung Jet touch phone on Orange contract on an upgrade. I'm trying to get my Sky email to work on the phone, but not having any luck. I've entered all of the same details as was in my old Samsung Soul phone, but it just keeps saying Connection Failed whenever I try to download emails. I'm using SMTP with port 465, SSL connection, POP3 server on port 995, download limit of 300, retrieving option Normal, Keep on server is ticked, SMTP auth is ticked and username (including @sky.com) and password are both correct. Anyone got any ideas how to get it working? There is no Sky Mobile email for Samsung phones is there? Looked at the website, and didn't see Samsung listed. Thanks.

dduk

[dsldude]

Couple of things to check, for the email username are you using the Full email
address ie jsmith@sky.com

pop.tools.sky.com SSL 995
smtp.tools.sky.com SSL 465

I am guessing you have allready but is pop enabled in the Sky.com webmail mail settings?

Lastly go to www.sky.com/unlock and reset the captcha

[dduk]

I am using the full email, pop is enabled and I have reset the captcha (what does that do exactly?) but still no luck. Its driving me crazy now. Thanks for your help so far.

[PaulSky]

Does orange allow SSL connections?

[Smithy99]

They do on my i-phone

[dduk]

Does orange allow SSL connections?

Yes. I was on orange before. This is actually still the same contract, but the plan will change on the next bill date.