Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 2 of 2

    Sky email, Outlook 2007, Avast 5.0 and SSL

    This is a discussion on Sky email, Outlook 2007, Avast 5.0 and SSL within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; In Outlook 2007 I use the following server settings for my sky email accounts: pop3 server: pop.tools.sky.com, port 995 smtp ...

    1. #1
      mville's Avatar
      mville is offline Sky User Member
      Exchange: Balham
      Broadband ISP: Plusnet
      Router: Non Sky Router
      Sky TV: Sky+HD box
      Join Date
      Jun 2007
      Location
      Balham
      Posts
      8
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky email, Outlook 2007, Avast 5.0 and SSL

      In Outlook 2007 I use the following server settings for my sky email accounts:

      pop3 server: pop.tools.sky.com, port 995
      smtp server: smtp.tools.sky.com, port 465

      the servers require SSL

      and I can send and receive email OK.

      I then try to setup AVAST 5.0.418 as per the AVAST knowledgebase article: avast! 5.x: The Mail Shield may not scan some e-mails (avast! 5.x: The Mail Shield may not scan some e-mails).

      When I send/receive email in outlook I get the following error:

      Receiving' reported error (0x80042108) : 'Outlook is unable to connect to
      your incoming (POP3) e-mail server. If you continue to receive this message,
      contact your server administrator or Internet service provider (ISP).'

      Has anyone managed to get their Sky email, Outlook 2007 and Avast to work successfully?

      TIA.


    2. Advertisement
    3. #2
      junglejungle's Avatar
      junglejungle is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Jul 2010
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky email, Outlook 2007, Avast 5.0 and SSL

      Quote Originally Posted by mville View Post
      In Outlook 2007 I use the following server settings for my sky email accounts:

      pop3 server: pop.tools.sky.com, port 995
      smtp server: smtp.tools.sky.com, port 465

      the servers require SSL

      and I can send and receive email OK.

      I then try to setup AVAST 5.0.418 as per the AVAST knowledgebase article: avast! 5.x: The Mail Shield may not scan some e-mails (avast! 5.x: The Mail Shield may not scan some e-mails).

      When I send/receive email in outlook I get the following error:

      Receiving' reported error (0x80042108) : 'Outlook is unable to connect to
      your incoming (POP3) e-mail server. If you continue to receive this message,
      contact your server administrator or Internet service provider (ISP).'

      Has anyone managed to get their Sky email, Outlook 2007 and Avast to work successfully?

      TIA.
      I know you posted this some time ago, but I was wondering if you had any success sorting this out.

      I too am having exactly the same problem with Avast 5 & Outlook 2007. I use the same settings as you specified in Outlook with no problems when I DON'T use Avast. But I get send and receive errors when I use those settings in Avast & turn off SSL (& set ports to default) in Outlook.

      It just seems to be Sky email servers that are not happy for Avast to handle SSL. (I had no problem setting up Virgin SSL email using Avast.)

      I've had a quick search on the internet and haven't found anybody else with the same problem, so I'm hoping you found an answer.

      Or is there anyone else who can help please?

      Thanks.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION