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    HTC hero phone - Sky email set up

    This is a discussion on HTC hero phone - Sky email set up within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Has anyone set up their sky email address on an HTC Hero? I have set my email up using the ...

    1. #1
      Mears's Avatar
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      HTC hero phone - Sky email set up

      Has anyone set up their sky email address on an HTC Hero?
      I have set my email up using the pop3 settings etc for my sky account and can receive email okay but can't send emails via my sky account from my HTC.

      Any ideas what the problem might be?

      Thanks,
      Mears


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    3. #2
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      Re: HTC hero phone - Sky email set up

      what smtp settings have you put in for it?

    4. #3
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      Re: HTC hero phone - Sky email set up

      Setting as follows:

      Outgoing Server SMTP 465
      SSL required selected

      smtp.tools.sky.com

      Thanks,
      Mears

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      Re: HTC hero phone - Sky email set up

      Have you tried using the SkyUser SMTP server?

      Have you gone to outgoing server settings and untick the 'login required' box

    6. #5
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      Re: HTC hero phone - Sky email set up

      Hi,
      I unticked the login required and saved and then got an email address not authenticated alert.
      Re tick the box and the address is now authenticated but still unable to send emails using my sky email address.
      SkyUser smtp server? - Would prefer to try and solve the issue using skys on server first.

      Thanks for the feedback

    7. #6
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      Re: HTC hero phone - Sky email set up

      Try putting smtp.googlemail.com into the outgoing server instead of smtp.tools.sky.com

      TomD


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      Re: HTC hero phone - Sky email set up

      Sorry but why google mail?

      Set up as described with the smtp.googlemail.com with the same port and ssl setting and it worked!
      I can now send via my sky email address using my HTC. I assume that sky uses the google mail set up?

      Many thanks for the fix and indeed all other suggestions.

      Skyuser Forums rock
      Last edited by Mears; 24-02-10 at 02:36 PM.

    9. #8
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      Re: HTC hero phone - Sky email set up

      Sky mail uses Google mail for delivering its service. Using the googlemail address bypasses the Sky mail server and can resolve some problems.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: HTC hero phone - Sky email set up

      I am having a problem setting up e-mail on HTC Tattoo cannot even get incoming set up

      any ideas??

    11. #10
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      Re: HTC hero phone - Sky email set up

      How to configure your HTC HD2 to receive your Sky emails through IMAP (Internet Message Access Protocol)

      Log into your sky account on your PC / Laptop and goto 'Mail Settings' and then 'Forwarding and POP / IMAP'. Enable IMAP but don't forget - you must select 'Save Changes' on the 'Mail Settings' page or Sky Email won't work with your email program.

      When you've done that, you can configure your HTC HD2 email program:
      1.Tap Mail.
      2. Tap Envelope.
      3. Tap Menu.
      4. Add Account.
      5. Tap Other - (Note: Don't tap 'Sky Email,' if you do, you'll set up POP rather than IMAP.
      6. Enter your email address, fred.bloggs@sky.com
      7. Enter your password, ******
      8. Tap Manual Setup
      9. Enter your name, eg.Fred Bloggs
      10. Enter Account display name, eg. Sky.com
      11. Tap Next.
      12. Add Incoming Mail Server, imap.tools.sky.com
      13. Tab down to IMAP4 on Account Type
      14. Username is your full Sky Email address, eg. 'fred.bloggs@sky.com'
      15. Enter password & select save
      16. Tap Next
      17. Enter Outgoing SMTP as:- smtp.tools.sky.com
      18. Tick Outgoing Server requires Authentication
      19. Tick same user & password for sending
      20. Tap next & set to receive automatically & period.

      Fingers crossed I've not missed anything off Manni

     

     
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