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    Email Abroad?

    This is a discussion on Email Abroad? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi, This one has me chasing my tail!!, I have a customer thats on hoilday in Florida (he lives out ...

    1. #1
      Ryan Keen's Avatar
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      Email Abroad?

      Hi,
      This one has me chasing my tail!!, I have a customer thats on hoilday in Florida (he lives out there 6months of the year)

      Before he went we checked his business POP3 account and his Sky account and everything was fine; he has landed and gone to use his email and cant..

      His Business POP3 account is working fine he can send and receive, but his Sky wont connect.

      Has anyone any ideas? I have him using the web mail side at the moment, but he doesnt like it.

      Thanks

      Ry


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    3. #2
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      Re: Email Abroad?

      I don't know SKy's rules on this but Eclipse do not allow customers to send e-mails from their POP or webmail from abroad. You can only read them.
      ------

      Advice given is in good faith and if taken is done so at your own risk. If in doubt consult a qualified person.

    4. #3
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      Re: Email Abroad?

      not the case with Sky. you should be able to use them.

      Perhaps the connection he is using has blocked certain ports that the Sky email servers need unblocked.

    5. #4
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      Re: Email Abroad?

      Get him to sign up for a SkyUser smtp account. I have used it successfully everywhere I have tried (except, so far, a friend's house in Surrey!!!), including Florida, South Africa and the Middle East.

      Regards,

      Felix

    6. #5
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      Re: Email Abroad?

      Why not just sign into the webmail interface?

    7. #6
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      Re: Email Abroad?

      He is but apparently he doesn't like it

    8. #7
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      Re: Email Abroad?

      Why would an ISP block a port used by Gmail? If he can log into the web interface then the passwords on there are ok, what error does he get on screen when he tries to POP/ IMAP in?

    9. #8
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      Re: Email Abroad?

      I would advise changing the Incoming and Outgoing servers to pop.googlemail.com and smtp.googlemail.com. respectively. It could be the sky server address is being blocked.

      TomD


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