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    Help me to unlock my account & more please!

    This is a discussion on Help me to unlock my account & more please! within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I have a sky email address and use this through windows mail. I have set up accounts also for my ...

    1. #1
      npa's Avatar
      npa
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      Help me to unlock my account & more please!

      I have a sky email address and use this through windows mail. I have set up accounts also for my wife and daughter - no issues at all until Wednesday when I tried to configure my daughters email to a new ipod touch. I must have made a change to her settings as I now cannot operate my daughters email account correctly through Windows Mail (all is OK thro Sky Mail). I can log into my daughters Sky Mail account so I know her User Name and password. I have tried everything & as a last resort decided to see whetnher unlocking her account would make any diifference (the account isnt locked though). When I come to inputting her name/password through the unlock option with the various letters in italics I always get the message that the user name & password do not match. This is rubbish as I have also gone thro the change password option & changed it, So I know both user name (I can access her profile) & password.

      I can only assume that somewhere behind the scenes the user name has someother password linked. How do I unlock it?

      Thanks


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    3. #2
      reddwarfcrew's Avatar
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      Re: Help me to unlock my account & more please!

      If you can access the email account via the web, then it must be some of the settings in windows mail.

      Can you post all your windows mail settings so we can try and help.

    4. #3
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      Re: Help me to unlock my account & more please!

      Quote Originally Posted by npa View Post
      I have a sky email address and use this through windows mail. I have set up accounts also for my wife and daughter - no issues at all until Wednesday when I tried to configure my daughters email to a new ipod touch. I must have made a change to her settings as I now cannot operate my daughters email account correctly through Windows Mail (all is OK thro Sky Mail). I can log into my daughters Sky Mail account so I know her User Name and password. I have tried everything & as a last resort decided to see whetnher unlocking her account would make any diifference (the account isnt locked though). When I come to inputting her name/password through the unlock option with the various letters in italics I always get the message that the user name & password do not match. This is rubbish as I have also gone thro the change password option & changed it, So I know both user name (I can access her profile) & password.

      I can only assume that somewhere behind the scenes the user name has someother password linked. How do I unlock it?

      Thanks
      Hi Red,

      best thing for you to do, is remove the account that is on windows mail for your daughter and just start from fresh. would eliminate any suggestion that u have mixed with settings. if you have any more problems give us a ring

    5. #4
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      npa
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      Re: Help me to unlock my account & more please!

      Thanks - settings are all as stated in various forum posts -

      POP3
      pop.tools.sky.com
      smtp.tools.sky.com
      username@sky.com
      remember password
      Outgoing Mail server - my server requitres authentication
      smtp465
      This requires an SSL
      POP3 995
      This requires an SSL

      Have assumed something in my daughters profile is corrupt - but cant see why I can access her SkyMail with user name & password yet cant unblock or use windows mail with same details. Have sent email to sky requeting discussion but from reading forum I suspect hell has more chance of freezing over!

      If you can help me that would be great!

      Thx again

    6. #5
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      npa
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      Re: Help me to unlock my account & more please!

      Thanks - I have done this - no joy!

    7. #6
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      Re: Help me to unlock my account & more please!

      When you try the unlock you mustn't have the @sky.com on the username.

    8. #7
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      Re: Help me to unlock my account & more please!

      I have not used the @sky.com - thanks anyway. Anyone else?

    9. #8
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      Re: Help me to unlock my account & more please!

      Are you using pop 3 mate !?

      if so go to the following for me

      http://www.sky.com/unlock

      include the full email address and password in that

    10. #9
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      Re: Help me to unlock my account & more please!

      Thanks. Have tried this - it says you cant use the symbol "@" in the user name. Any ideas?

    11. #10
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      Re: Help me to unlock my account & more please!

      Quote Originally Posted by npa View Post
      Thanks. Have tried this - it says you cant use the symbol "@" in the user name. Any ideas?
      are you using pop 3 or imap ?

     

     
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