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    Logging In Issues Anyone?

    This is a discussion on Logging In Issues Anyone? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Sorted......And it might be something that could solve a few responders issues, no thanks to Sky support just trawling and ...

    1. #21
      geordieman54's Avatar
      geordieman54 is offline Sky User Member
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      Re: Logging In Issues Anyone?

      Sorted......And it might be something that could solve a few responders issues, no thanks to Sky support just trawling and trying options.

      Recommend the following sequence

      1. Reset password on Sky Home Page....enter user id and select forgot password, they will email a link to enter a new password (it must change from the one entered)

      2. Follow the instructions below, essentially go to sky.com/unlock and follow the instructions

      3. Change your password settings in the Sky Mail accounts to match your new one.

      4. probably worth stopping and starting mail, and you may get prompted for password initially but should be fine after.


      Note it may have just worked with the use of the Sky.com/unlock bit but I had done a number of changes si have given the whole sequence.


      Have fun and hopefully success........Geordieman54

      Entry on Sky's Email Help....


      Repeated requests for passwords within my email program

      If you are finding that your mail client is always asking for passwords follow the steps below:

      1. Close your email client application.
      2. From the computer on which the POP logins are failing (that is, the one on which you are constantly being prompted to enter your password), visit www.sky.com/unlock.
      3. Enter your email username and password, and the letters in the distorted picture.
      4. Once you have successfully logged in, restart your email program and try to send/receive your mail.


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    3. #22
      The_Batman's Avatar
      The_Batman is offline Sky User Member
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      Re: Logging In Issues Anyone?

      Hi guys,

      for the people that are still getting the http 500 error, head over to the following for me

      Customer Notice

     

     
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