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    Problems Accessing Sky Email

    This is a discussion on Problems Accessing Sky Email within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi, Until yesterday everything was fine with my email then suddenly I've started to get problems. My broadband connection works ...

    1. #1
      Jayram's Avatar
      Jayram is offline Sky User Member
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      Problems Accessing Sky Email

      Hi,
      Until yesterday everything was fine with my email then suddenly I've started to get problems. My broadband connection works fine and I can get to the point where I press the envelope icon to get my email account up, but then I just get 'Internet Explorer cannot display the webpage' and a box to 'Diagnose Connection Problems'. When I click on this it comes back with no solution. I am running Windows Vista 64 bit and have Norton Internet Security. I have tried turning off the firewall, antivirus etc and checking Internet Options but to no avail. Can anyone please help me out here?
      Many thanks,
      Jeff.


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    3. #2
      Ralph's Avatar
      Ralph is offline Sky User Member
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      Re: Problems Accessing Sky Email

      see here
      LWNEDG
      Unlimited

    4. #3
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      Re: Problems Accessing Sky Email

      I have exactly the same problem!
      All Internet connections work icluding sky.home but I can't log on to e mails.
      Even tried restoring system to previous time.
      Nothing seems to work.

    5. #4
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      Re: Problems Accessing Sky Email

      I also have this problem that Jayram highlighted.

      I first noticed this on Saturday, 26 Sept, and found that it was impossible to open emails on Sky. (I did find however that I could access my emails though Thunderbird.)

      So I tried the following remedy initially: Did system restore to Friday when the email had been working with no problems. This didn't work!

      Step 2: Then I did a restore to Thursday. This didn't work! As the time had gone around to 00:30 Sunday morning I gave up and went to bed. By this time I was starting to get desperate.

      Went out on Sunday morning: came back and in the afternoon was suspecting a trojan might be playing havoc with the PC. Used TrojanHunter and did a full scan of the system. This showed 19 trojan infections! The trojan was Buzus.570 which had been lodged onto software installation programs. I quarantined these. And in the evening decided to give Sky email another try. SUCCESS! or so I thought. Sky email was now working perfectly.

      This morning, Monday, I fired up Sky and found that the email was again not working, and this has been the case all day. The problem doesn't seem to be trojans, as I did another full scan using TrojanHunter which didn't show any trojans this time.

      Then, I came across SkyUsers forum where this problem had been aired a few days back. I came across the reply showing that it is a Sky email server problem at source, which was what I had suspected at first. IT WOULD BE MOST APPRECIATED IF SKY WOULD COME CLEAN AND INFORM USERS OF THIS PROBLEM! I and others have been wasting countless hours trying to rectify something themselves, when it is completely beyond their control! When I used Virgin Media's broadband and email, they show the state of the system, and when their is work going on. This is how it SHOULD be. We are adults and would appreciate being informed. How nice it would be to kept informed, and not left wasting time when the problem is unsolvable by the user!

      Let's hope that the mess-up will be rectified soon.

      Casillero

      PS — Email came back into operation for a short while this evening (Monday) at about 8pm, but by 8.15pm it was offline again.
      Last edited by casillero; 28-09-09 at 09:19 PM.

    6. #5
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      Re: Problems Accessing Sky Email

      I managed to access e-mail from my mobile. Not ideal though.



    7. #6
      J.D's Avatar
      J.D
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      Re: Problems Accessing Sky Email

      Hi, You can still access sky web mail by going to http://mail.google.com/a/sky.com
      then logging in as normal. Works for me anyway.

    8. #7
      Steve case's Avatar
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      Re: Problems Accessing Sky Email

      Quote Originally Posted by J.D View Post
      Hi, You can still access sky web mail by going to http://mail.google.com/a/sky.com
      then logging in as normal. Works for me anyway.
      Works for me too. So why can't we get access the via the normal Sky page?
      Useful Links
      Download RouterStats (useful utility for continuously recording noise margin)

     

     

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