Outlook Error 550 spamhaus

[meepatme]

Hi All thought id seperate this issue that has cropped up with Sky as of today. I also use a business email address via my sky broadband. As of today I can receive the pop3 emails but the smtp address fails. After few plays around changing IP i found Sky has forced it so that we can only use the smtp account of sky.com to send email and no longer any other business smtp gate ways.....

A college also had the same issue with BT so it maybe something that the big ISP have rolled out. But for him BT set it so that his outlook used the BT SMTP but his business email still showed.

I tried configuring the business email to go via the smtp of sky, yes this works but it codes the email from my sky account and not the business one.

Any suggestions. I tried phoning sky help line and i might as well of just headbut the well.

Hung out to dry

Russell

//----------------------------Angel_Rex
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Re: New Sky Email SMTP and POP Settings (powered by Google)

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I have my own web hosting, with that comes the email. For the last two years I have been able to send via my domain name all my emails ie incoming and outgoing all route through:-

mail.angelrex.co.uk

suddenly today i now cannot sed emails and it says server response 550 and links to spamhaus saying its been blocked. Ive checked my IP via spamhaus which comes up with:-

Outbound Email Policy of Sky Broadband for this IP range:

It is the policy of Sky Broadband that email sent from this IP address should be sent out only via the dedicated outbound mail server for the Sky Broadband service.

Questions about this policy should be directed to abuse@sky.com. Configuration information for most Mail Clients in common use appears in the Sky Email section of the Sky Help Centre portal.

Is there nothing I can do to get it back?

[PaulSky]

Weird that as I can send from my domain still. Can you post the full error as it may be seeing it as attempted relaying.

[speedyrite]

See this notice issued yesterday by 123-reg.co.uk:

123-reg support

[Angel_Rex]

I can still receive all emails but if i try to send it comes up with this:-

An unknown error has occurred. Account: 'rex', Server: 'mail.angelrex.co.uk', Protocol: SMTP, Server Response: '550 http://www.spamhaus.org/query/bl?ip=90.197.*.87)', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69

ive put a star in the ip address, it obviously is in the eror log.

I do not want to have my email routed through sky smtp and show as sent though angelrex on behalf of.... it doesnt look very good.

[meepatme]

Hi I get An unknown error has occurred. Subject 'test', Account: 'Russ', Server: 'neon.webfusion.co.uk', Protocol: SMTP, Server Response: '550 http://www.spamhaus.org/query/bl?ip=90.197.67.198)', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69

When I go to that site it says about a black listing. I tried as some suggested and got it to change ip and it said the same. Now the work smtp use's send about 15 emails a day so no way is it spamming am lost how fix this :S

Russ

[Ralph]

when I fed my IP address into the link Spamhaus link within the 123-reg support link above, it advises

Outbound Email Policy of Sky Broadband for this IP range:
It is the policy of Sky Broadband that email sent from this IP address should be sent out only via the dedicated outbound mail server for the Sky Broadband service. Questions about this policy should be directed to abuse@sky.com. Configuration information for most Mail Clients in common use appears in the Sky Email section of the Sky Help Centre portal.


However I have tested both the Skyusermail SMTP & another I MUST use for business, and they are both still working.

[Angel_Rex]

any fix then?

[Angel_Rex]

just got home, mine works perfectly now.

[Sportzwear]

So, did anyone find how to get rid of this issue as it started happenning to me yesterday. I have 2 different accounts relating to my business, on this PC. I can send one from of the mail servers quite happily, but the other has started failing with the same spamhaus issue that others have reported, and I do need both accounts. Thanks

[IWasNotTheEnemy]

Basically, no...you need access to another SMTP server...

you can apply to use the one on here, or buy access from your domain host...don't complain to Sky as any sort of business use isn't supported and is technically in breech of T&C's...