Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 10 of 10

    Outlook Error 550 spamhaus

    This is a discussion on Outlook Error 550 spamhaus within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi All thought id seperate this issue that has cropped up with Sky as of today. I also use a ...

    1. #1
      meepatme's Avatar
      meepatme is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Oct 2007
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Outlook Error 550 spamhaus

      Hi All thought id seperate this issue that has cropped up with Sky as of today. I also use a business email address via my sky broadband. As of today I can receive the pop3 emails but the smtp address fails. After few plays around changing IP i found Sky has forced it so that we can only use the smtp account of sky.com to send email and no longer any other business smtp gate ways.....

      A college also had the same issue with BT so it maybe something that the big ISP have rolled out. But for him BT set it so that his outlook used the BT SMTP but his business email still showed.

      I tried configuring the business email to go via the smtp of sky, yes this works but it codes the email from my sky account and not the business one.

      Any suggestions. I tried phoning sky help line and i might as well of just headbut the well.

      Hung out to dry

      Russell

      //----------------------------Angel_Rex
      Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router: Netgear V2 DG934G
      Sky TV: Join Date: Jul 2008
      Posts: 31
      Thanks: 0
      Thanked 1 Time in 1 Post

      Re: New Sky Email SMTP and POP Settings (powered by Google)

      --------------------------------------------------------------------------------

      I have my own web hosting, with that comes the email. For the last two years I have been able to send via my domain name all my emails ie incoming and outgoing all route through:-

      mail.angelrex.co.uk

      suddenly today i now cannot sed emails and it says server response 550 and links to spamhaus saying its been blocked. Ive checked my IP via spamhaus which comes up with:-

      Outbound Email Policy of Sky Broadband for this IP range:

      It is the policy of Sky Broadband that email sent from this IP address should be sent out only via the dedicated outbound mail server for the Sky Broadband service.

      Questions about this policy should be directed to abuse@sky.com. Configuration information for most Mail Clients in common use appears in the Sky Email section of the Sky Help Centre portal.

      Is there nothing I can do to get it back?


    2. Advertisement
    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Outlook Error 550 spamhaus

      Weird that as I can send from my domain still. Can you post the full error as it may be seeing it as attempted relaying.

    4. #3
      speedyrite's Avatar
      speedyrite is offline Sky User Member
      Exchange: MYHGT
      Broadband ISP: NOW Broadband
      Router: NOW TV Hub Two
      Sky TV: NOW TV
      Join Date
      Sep 2006
      Posts
      2,367
      Thanks
      388
      Thanked 160 Times in 154 Posts
      Blog Entries
      1

      Re: Outlook Error 550 spamhaus

      See this notice issued yesterday by 123-reg.co.uk:

      123-reg support
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
      (previously powered by Sky Broadband from July 2007)

    5. #4
      Angel_Rex's Avatar
      Angel_Rex is offline Sky User Member
      Exchange: Uckfield
      Broadband ISP: Zen FTTP
      Router: FRITZ!Box 3490
      Sky TV: Sky Q 2TB
      Join Date
      Jul 2008
      Posts
      604
      Thanks
      70
      Thanked 19 Times in 13 Posts

      Re: Outlook Error 550 spamhaus

      I can still receive all emails but if i try to send it comes up with this:-

      An unknown error has occurred. Account: 'rex', Server: 'mail.angelrex.co.uk', Protocol: SMTP, Server Response: '550 http://www.spamhaus.org/query/bl?ip=90.197.*.87)', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69

      ive put a star in the ip address, it obviously is in the eror log.

      I do not want to have my email routed through sky smtp and show as sent though angelrex on behalf of.... it doesnt look very good.

    6. #5
      meepatme's Avatar
      meepatme is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Oct 2007
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Outlook Error 550 spamhaus

      Hi I get An unknown error has occurred. Subject 'test', Account: 'Russ', Server: 'neon.webfusion.co.uk', Protocol: SMTP, Server Response: '550 http://www.spamhaus.org/query/bl?ip=90.197.67.198)', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69

      When I go to that site it says about a black listing. I tried as some suggested and got it to change ip and it said the same. Now the work smtp use's send about 15 emails a day so no way is it spamming am lost how fix this :S

      Russ

    7. #6
      Ralph's Avatar
      Ralph is offline Sky User Member
      Exchange: LWNEDG
      Broadband ISP: BT Fibre
      Router: BT Smarthub
      Sky TV: Sky Q 2TB
      Join Date
      Aug 2006
      Location
      HA8 8R?, Edgware
      Posts
      129
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Outlook Error 550 spamhaus

      when I fed my IP address into the link Spamhaus link within the 123-reg support link above, it advises

      Outbound Email Policy of Sky Broadband for this IP range:
      It is the policy of Sky Broadband that email sent from this IP address should be sent out only via the dedicated outbound mail server for the Sky Broadband service. Questions about this policy should be directed to abuse@sky.com. Configuration information for most Mail Clients in common use appears in the Sky Email section of the Sky Help Centre portal.


      However I have tested both the Skyusermail SMTP & another I MUST use for business, and they are both still working.
      LWNEDG
      Unlimited

    8. #7
      Angel_Rex's Avatar
      Angel_Rex is offline Sky User Member
      Exchange: Uckfield
      Broadband ISP: Zen FTTP
      Router: FRITZ!Box 3490
      Sky TV: Sky Q 2TB
      Join Date
      Jul 2008
      Posts
      604
      Thanks
      70
      Thanked 19 Times in 13 Posts

      Re: Outlook Error 550 spamhaus

      any fix then?

    9. #8
      Angel_Rex's Avatar
      Angel_Rex is offline Sky User Member
      Exchange: Uckfield
      Broadband ISP: Zen FTTP
      Router: FRITZ!Box 3490
      Sky TV: Sky Q 2TB
      Join Date
      Jul 2008
      Posts
      604
      Thanks
      70
      Thanked 19 Times in 13 Posts

      Re: Outlook Error 550 spamhaus

      just got home, mine works perfectly now.

    10. #9
      Sportzwear's Avatar
      Sportzwear is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2009
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Outlook Error 550 spamhaus

      So, did anyone find how to get rid of this issue as it started happenning to me yesterday. I have 2 different accounts relating to my business, on this PC. I can send one from of the mail servers quite happily, but the other has started failing with the same spamhaus issue that others have reported, and I do need both accounts. Thanks

    11. #10
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Location
      Peasedown St. John, Bath
      Posts
      9,379
      Thanks
      4
      Thanked 122 Times in 121 Posts

      Re: Outlook Error 550 spamhaus

      Basically, no...you need access to another SMTP server...

      you can apply to use the one on here, or buy access from your domain host...don't complain to Sky as any sort of business use isn't supported and is technically in breech of T&C's...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION