Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Email Password Problem (2 passwords)

    This is a discussion on Email Password Problem (2 passwords) within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I decided to strengthen my Sky Webmail password on the Sky web site. The change was was successful - I ...

    1. #1
      pete22's Avatar
      pete22 is offline Sky User Member
      Exchange: Coventry
      Broadband ISP: Mid
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Aug 2007
      Location
      Coventry
      Posts
      39
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Email Password Problem (2 passwords)

      I decided to strengthen my Sky Webmail password on the Sky web site. The change was was successful - I can access my email through the sky website using the new password.

      My problem is - when I use my email client to access Sky mail, it continues to ask for my old password, if I substitute my original password for the new one created on the sky website, then I can no longer access my email using the email client.

      How can I alter the password that my email client uses to access Sky mail?

      Effectively at the moment I use two different passwords:

      One to access my email through Sky's web page, and another to access my email when I use my email client - which I need to strengthen.


    2. Advertisement
    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Email Password Problem (2 passwords)

      Try using the "Forgotten my password link" on sky.com. Sign out (if signed in) click on "Sign In), click on forgotten password and follow the prompts. This should reset all passwords in use on the sky.com, mysky and sky email servers.

    4. #3
      pete22's Avatar
      pete22 is offline Sky User Member
      Exchange: Coventry
      Broadband ISP: Mid
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Aug 2007
      Location
      Coventry
      Posts
      39
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Email Password Problem (2 passwords)

      Thanks for that - just tried and it was successful - many thanks!

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION