Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Sky and Windows Mail compatibility again

    This is a discussion on Sky and Windows Mail compatibility again within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi Have forwarded messages from My Sky to Windows Mail for about a year with no hassle. Last week I ...

    1. #1
      Longshanks's Avatar
      Longshanks is offline Sky User Member
      Exchange: Whitchurch Cardiff
      Broadband ISP: Mid
      Router: Netgear V2 DG934G
      Sky TV:
      Join Date
      Mar 2008
      Posts
      116
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky and Windows Mail compatibility again

      Hi

      Have forwarded messages from My Sky to Windows Mail for about a year with no hassle. Last week I needed to use My Sky (first time in about a year) to check on my line and speed status and couldn't remember my user name and password. Obtained the user name and rest the password as reqquested.

      Now I find that when I use Windows Mail I get the Windows security dialogue box asking me to logon to pop.tools.sky.com. When I do I then get the following message:

      Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

      Have rechecked my account settings in Sky but can't figure out what to do now. Too much of a coincidence not to be linked to the password change.

      Any help would be much appreciated.

      L


    2. Advertisement
    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Sky and Windows Mail compatibility again

      What password are you using, the old or the new? Have you tried logging on to the Web mail, what password lets you in there? The same one should work for your POP account. While you are in your Web mail check that the settings there have not been reset.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Longshanks's Avatar
      Longshanks is offline Sky User Member
      Exchange: Whitchurch Cardiff
      Broadband ISP: Mid
      Router: Netgear V2 DG934G
      Sky TV:
      Join Date
      Mar 2008
      Posts
      116
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky and Windows Mail compatibility again

      Sorted it now. Windows Mail just wanted the @sky.com as my user name and then it worked.

      Thanks for your time.

      L

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION