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    Opening email inbox crashes IE7

    This is a discussion on Opening email inbox crashes IE7 within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I have just been trying to fix a problem that my sister has with her Sky email account. Does anyone ...

    1. #1
      charcinders's Avatar
      charcinders is offline Sky User Member
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      Opening email inbox crashes IE7

      I have just been trying to fix a problem that my sister has with her Sky email account. Does anyone have any suggestions for causes or solutions for this:

      Symptoms:
      Everything works fine until the page that is supposed to show the inbox, in standard view. We see a blue progress bar at top left which gets to 98% and stops. It usually displays some links at the bottom, very occasionally it displays the list of email messages. However at this point IE has totally locked up and is completely unresponsive. At one point it was using 99% of CPU time and would not even allow me to open Task Manager. Usually task manager is the only way to close it.
      After a while we get a "This is taking a long time" message and some useful links to click. None of them responds.

      I set up a workaround by managing to copy the address of the Basic HTML view link. If we go direct to that page we get access to her inbox, in basic view, without any problems. Clicking on the "standard view" link in that page causes IE to hang, as before.

      I tried deleting IE's temporary internet files. No joy.

      She called Sky tech support but she told me that their response was "there is no problem with email". Technically I suppose that's true, it's their email webpage that is causing the problem!


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    3. #2
      Kidd's Avatar
      Kidd is offline Sky User Member
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      Re: Opening email inbox crashes IE7

      Hi charcinders, Have you tried Firefox?
      Kidd

     

     

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