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    composing and replying problem

    This is a discussion on composing and replying problem within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi Everyone, I am having a problem composing new web based mail. Each time i click on the "compose mail" ...

    1. #1
      graham young's Avatar
      graham young is offline Sky User Member
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      composing and replying problem

      Hi Everyone,
      I am having a problem composing new web based mail. Each time i click on the "compose mail" tab nothing happens i just get the yellow tab "loading" appear at the top of the screen. The same happens when I reply to a message, the reply window will not come up.

      I have tried using a different computer in my house and everything works fine so I know it is a problem with my computer. Does anyone know what setting I should change on my PC to allow the "compose" page and the "reply" page to load.

      thanks
      Big G


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    3. #2
      Donaldson2121's Avatar
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      Re: composing and replying problem

      check that if you have a pop-up blocker enabled that its allowing for the site.

    4. #3
      mikey4020's Avatar
      mikey4020 is offline Sky User Moderator
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      Re: composing and replying problem

      I seem to recall a similar bug with Gmail, which powers Sky's Email service, on Firefox. If you're using Firefox try clearing your cache, cookies etc and see what happens!!

    5. #4
      graham young's Avatar
      graham young is offline Sky User Member
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      Re: composing and replying problem

      thanks tried that but still not working
      thanks anyway

    6. #5
      graham young's Avatar
      graham young is offline Sky User Member
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      Re: composing and replying problem

      i have ie. tried clearing the cookies but still no joy
      thanks
      anyway

    7. #6
      Donaldson2121's Avatar
      Donaldson2121 is offline Sky User Member
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      Re: composing and replying problem

      are you using IE8? if so try turning on compatibility mode for that site

     

     

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