Sky email changing to Windows mail help

[deltatango]

I have been using Sky's email to log in and look at my emails, thats been OK until about 6 weeks ago when it all slowed down and you had to wait at least 30 seconds to down load just one email . I have tried to change over to Windows mail, went through all there setup information, I can send a email out from Windows mail but it will not receive a email ,can you please help. I tried all telephone numbers but it seems they don't want to answer the telephone.

Thanks for any help Terry

[IWasNotTheEnemy]

when you say you can't receive, do you mean when doing a test message? as if so you won't get it as it won't work...you have to actually send yourself an email and it should come back to you...

i assume you've got the @sky.com at the end of your username, and have it set to use the same settings as your incoming mail server, and the correct ports (995 for POP, 465 for SMTP)?...

[deltatango]

I tried both POP and IMAP both will let me send a email to myself that reaches the Sky email but will not come back to my Windows Mail or anyother mail thats arriving at my Sky email. I have the correct outgoing and incoming port numbers
and SSL is ticked. Why is it so hard to setup a email sky should be shot....

I have my full email address inserted

Thanks for your help BTW at the moment I am setup for IMAP
What else can I do ? or check

[IWasNotTheEnemy]

well, it DOES work as I have multiple Sky addresses set up (using Outlook 2007)...what I'd suggest it to remove the account and re-do it as this thread suggests (it's for Outlook 2010 but isn't far removed from Windows Mail in Vista)...

http://www.skyuser.co.uk/forum/sky-e...ok-2010-a.html

[PaulSky]

Did you enable it on the sky mail and tools page? If you need to call tier 1 its 08442 410 515

[deltatango]

Gone backwoods now cannot send or receive after going into it again.
says The IMAP server has issued an unrecognised greeting
"220 mx.google.com ESMTP 24sm4869192eyx.53"

is that phone number for email help

[Isitme]

Try using this tutorial if you are using Windows Mail-
Sky User - How to set up your Vista Windows Mail / Windows Live client

One thing to remember, if you send a Test message to yourself, it will stay in the Web folder, it will not come back into your email client.

[IWasNotTheEnemy]

unless you want to access your email on more than 1 client IMAP is pointless so best stick to POP...

[deltatango]

I changed over to POP and went by the Sky User - How to set up your Vista Windows Mail / Windows Live client and now its doing this screen print attached

[deltatango]

BTW just to clarify, when I login to Sky website email I use the ID without the @sky.com
does this make a difference when setting up Windows Mail. Also the telephone in this thread for contacting Sky is it one which is a high cost ?