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    Can't send email from Sky accounts

    This is a discussion on Can't send email from Sky accounts within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I have been using Outlook Express with Sky for 18 months now, and three days ago, outgoing mail for all ...

    1. #1
      marrtin's Avatar
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      Can't send email from Sky accounts

      I have been using Outlook Express with Sky for 18 months now, and three days ago, outgoing mail for all of my user names fails (Incoming mail fine) with the error message.

      (Personal data replaced with XXXXX by the way)

      The server does not support a SSL connection. Account: 'XXXXXX', Server: 'smtp.tools.sky.com', Protocol: SMTP, Server Response: '250 PIPELINING', Port: 25, Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D

      I unchecked the SSL option, and now get the error

      The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'XXXXXX@sky.com'. Subject 'XXXXXXXXXXX', Account: 'XXXXXX', Server: 'smtp.tools.sky.com', Protocol: SMTP, Server Response: '530 5.7.0 Must issue a STARTTLS command first. 7sm190775eyg.17', Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

      I have changed nothing. I can send mail directly from the Sky website, and from OE if using my Yahoo mail account.

      Anyone have any advice to offer?

      Cheers


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    3. #2
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      Re: Can't send email from Sky accounts

      Could be due to the issues Sky were having the other day.

      http://www.skyuser.co.uk/forum/sky-b...tml#post221287
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #3
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      Re: Can't send email from Sky accounts

      I suspect this may be the case as the fault has "suddenly" appeared and I have double checked all my settings, however, it still remains after at least three days.

    5. #4
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      Re: Can't send email from my Sky accounts

      I've found the solution. After checking the mail settings with the document

      Sky email settings.pdf

      It turns out I have been using port 25 for outgoing mail for either a long time, or it has just changed itself for all three of my accounts.

      Strange.......

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      Re: Can't send email from Sky accounts

      Doh!

      And it was there in black and white above.

      Glad you're sorted.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    7. #6
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      Re: Can't send email from Sky accounts

      I received this email from Sky today (07/07/09 at 05:45).


      "Thank you for contacting Sky Help Centre.

      Our Sky Broadband Email Server suffered a failure on 02/07/09 which is still ongoing and this will be the cause of your problems accessing emails. This is now affecting other areas of the Sky website and although you may gain access to the site or emails you may still experience some user problems whilst we resolve this issue.

      I apologise for the inconvenience this failure has caused.

      We aim to have this issue resolved as soon as possible and your patience whilst this is ongoing is appreciated.
      "


      After thoroughly testing all my user accounts, it appears three are sending mail fine, whilst my primary name still returns an error.

      An unknown error has occurred. Subject 't', Account: 'XXXXXXX', Server: 'smtp.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error Number: 0x800CCC0B

      Well, at least something works.

     

     

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