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    sky email on iphone

    This is a discussion on sky email on iphone within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; hi all, I have set up my sky email on my iphone following the instructions on sky website but i ...

    1. #1
      chrisodapz's Avatar
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      sky email on iphone

      hi all,

      I have set up my sky email on my iphone following the instructions on sky website but i can receive my emails ok but when i send emails it always fails saying cannot send mail the sender address was invalid ?

      I'm confused with this can anyone help.

      thanks

      cdapz


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    3. #2
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      Re: sky email on iphone

      what settings are you using for sending? SMTP? If so what server address are you using and what user name details are you using?

    4. #3
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      Re: sky email on iphone

      outgoing mail server:
      smtp.tools.sky.com
      incoming mail server:
      host name: imap.tools.sky.com
      username: chrismfc@sky.com

      hope this info helps.

      Thanks.

      chriso

    5. #4
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      Re: sky email on iphone

      Try another send and then copy in the entire email error message so we can see it. You have told it to use the same user name and password details on the outgoing server as on the incoming server haven't you? Also have you turned SSL on?

      Configure your mail client:

      1. Tap Settings.
      2. Tap Mail.
      3. Tap Add Account.
      4. Tap Other. (Note: Don't tap Sky Email; if you do, you'll set up POP rather than IMAP. We are aware of this issue and are currently working to make setting up Sky Email more intuitive for the iPhone).
      5. Make sure that:
      - The IMAP tab is highlighted
      - Host Name is imap.tools.sky.com
      - Username is your full Sky Email address, including '@sky.com'
      - For Outgoing Mail Server (SMTP), Host Name is smtp.tools.sky.com

      6. Tap Save.

      And you've finished. You can verify your Advanced settings by tapping Settings, then [your Sky Email IMAP Account] followed by Advanced.

      Incoming Settings:
      - Use SSL: ON
      - Authentication: password
      - Server Port: 993 for IMAP.

      Outgoing Settings:
      - Use SSL: ON
      - Authentication: Password
      - Server Port: 465

    6. #5
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      Re: sky email on iphone

      ok,
      In the outgoing server it had username and password set at optional so i left them as they were but i put username and password in and now it works. I thought it meant you did not have to fill those parts in.

      Thanks

      chriso

    7. #6
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      Re: sky email on iphone

      Nope it needs to verify your account on the smtp server too so the details are needed in both. In outlook you get the option to use same details by clicking a check box, in some tools you need to enter it manually again.
      Hopefully you won't have to worry about it now and it will carry on working for you.

     

     

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