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    Cannot open received e-mails

    This is a discussion on Cannot open received e-mails within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hi everyone First time posting for me but it is on behalf of a non techie friend. She can send ...

    1. #1
      catbags's Avatar
      catbags is offline Sky User Member
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      Cannot open received e-mails

      Hi everyone

      First time posting for me but it is on behalf of a non techie friend.

      She can send and receive e-mails (through SKY mail website) but when she clicks on an incoming message to read it the message wont open. She contacted SKY yesterday who checked all her settings and confirmed they were all OK. They cannot give her reason for not being able to open the message.

      Anybody out there who can help with an answer please.

      Cheers

      Dave


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Cannot open received e-mails

      Has IE been reset back to defaults? What happens on the screen when she clicks on the email link on the page to open the message?

    4. #3
      catbags's Avatar
      catbags is offline Sky User Member
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      Re: Cannot open received e-mails

      Hi Paul

      Thanks for your response, pleased to report problem now resolved.

     

     

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