Email Major problems

[IWasNotTheEnemy]

weird...possibly a faulty splitter plugged into the phone line?

[colinhepburn]

Yes this is what we think as well reason for keeping it unplugged its just a cheap splitter which the sky fitter connected one of those crimp ones i am going to test it latter with my meter suspect a fine wire short

[colinhepburn]

You can use anything you like but this "idiot manager" is advising you how to get your e-mail if you need to.

It's not Sky's fault you don't know how to set your e-mail client up, it's yours.

I suggest if you wish to keep using it, you read the help forums and work out how it acutally works before you call other people idiots.

i call him a idiot simply because he is blind to the fact that he cant see past this its Microsoft thing he won,t see it any other way if he looked at my file he would see that some progress has been made and should be helping to sort this out by getting the right department to check this out in stead of arguing with paying customer's its idiot's like this that mess this country up

[sdd]

i have windows mail i also use outlookexpress both work fine with sky email got no problems with it

like someone said on here use Googlemail, GMX, Crawler they are all web based or you can put the setting in your Outlook or Windows Mail and use POP.

[colinhepburn]

i have windows mail i also use outlookexpress both work fine with sky email got no problems with it

like someone said on here use Googlemail, GMX, Crawler they are all web based or you can put the setting in your Outlook or Windows Mail and use POP.

I am using POP sorry but may help if time was taken to read the posts properly my email works fine until they send updates to my HD Box

[Smithy99]

You have just said it is a splitter problem, so it is your internal wiring at fault?

[colinhepburn]

You have just said it is a splitter problem, so it is your internal wiring at fault?

Yes it seems that is the Case which is still being tested so it seems we are getting closer to the problem but i still have to talk to sky about this as it wasn't me that installed this equipment that was down to a third party sat installer so now we have a manager who's record is stuck on its a Microsoft problem

and will not let me talk to someone who can sort this out at the end of the day i am a paying customer and i have a sky system that is not up to standard so if this manager refuser's to allow of pass me on to the apt departments the only course of action
I Can see is to remove this manager or go for breech of contract or a quick email to the BBC watch dog program

[IWasNotTheEnemy]

Watchdog won't do a lot over something that costs you, the paying customer, about £1 to fix...or just remove the cable altogether as it doesn't affect your TV viewing, just plug it in when/if you want to watch a PPV movie/sporting event...

[Smithy99]

that was down to a third party sat installer so now we have a manager who's record is stuck on its a Microsoft problem

and will not let me talk to someone who can sort this out at the end of the day i am a paying customer and i have a sky system that is not up to standard so if this manager refuser's to allow of pass me on to the apt departments the only course of action
I Can see is to remove this manager or go for breech of contract or a quick email to the BBC watch dog program

You are kidding arn't you?

The fault is at your end and nothing to do with Sky or their e-mail service. You expect them to sort it for you? Why?

Do you expect them to sort out any problems on your PC also?

The manager who you are calling an idiot is trying to diagnose this fault on the phone, he doesn't have the luxury of being there and testing your equipment, you should be able to do this yourself, I think you should appologise for wasting their time with YOUR problem.

Bottom line is that you have wasted a lot of other peoples time on a fault YOU should be paying to get fixed.

It wasn't Sky (you have rang then numerous times and been quite rude about them)

It wasn't Microsoft (you have also rang them and wasted their time)

IT WAS YOUR EQUIPMENT!!!!
(who's the idiot now?).

[colinhepburn]

Watchdog won't do a lot over something that costs you, the paying customer, about £1 to fix...or just remove the cable altogether as it doesn't affect your TV viewing, just plug it in when/if you want to watch a PPV movie/sporting event...

Yep your right a thats what i will do but it don't give sky management the right to treat customer's in this way and i have to do something about this thats just the way i am