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    gmail username/password issue with Sky.

    This is a discussion on gmail username/password issue with Sky. within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hello, I use Sky as my backup connection and do not use Sky email, however I do have a couple ...

    1. #1
      troublegum's Avatar
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      gmail username/password issue with Sky.

      Hello,

      I use Sky as my backup connection and do not use Sky email, however I do have a couple of Gmail addresses that I access via IMAP and SMTP, the servers of which are imap.gmail.com and smtp.gmail.com.

      This all works fine with my main ISP and as far as I am aware (although it may be that I have never noticed it before) it was working ok with Sky.

      Since yesterday Mac Mail is now giving a username/password rejected error every time I try to send or receive email whilst connected to the Sky connection. The same also occurs on Outlook Express so it is not an issue with the mail client.

      When I switch the connection back to my main ISP it all works again.

      I know that Sky do use Gmail for their emails. Are they somehow intercepting all gmail traffic and redirecting it to their own server or something? I can't work out why this is happening!


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    3. #2
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      Re: gmail username/password issue with Sky.

      I have now found a working solution for this.

      I managed to get the error message which was "web login required". After googling this, the solution seems to be to go to http://www.google.com/accounts/DisplayUnlockCaptcha which allow you to authenticate the account. I did this for one account and it fixed them both.

      Still not sure exactly what the issue and whether Google were blocking Sky's ip range until authenticated or what, but all is working now.

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      Re: gmail username/password issue with Sky.

      Unlock captcha would point to unsuccessful login attemtps to the email server, this would trigger a lock down. It's not Sky by the way, this has been happening to Sky accounts and Gmail accounts.

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      Re: gmail username/password issue with Sky.

      Strange i have had my gmail account since it started i also have a sky.com that runs through gmail and thats fine never had no problems with them

      may be someone may as tried to get into your account and google have then locked it down.


      Nobody is Perfect.....I am Nobody....Therefore I am Perfect

    6. #5
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      Re: gmail username/password issue with Sky.

      Could even be a tool on the pc causing it, I have POP tools and a IGoogle page that interrogates my POP account, if one of those has the wrong details in it will trigger a lock down if I don't correct it before it tries X ammount of times.

     

     

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