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    Windows mail and any other pop server help

    This is a discussion on Windows mail and any other pop server help within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Hey I am have had problems with windows mail. It says when I send something that this servier cannot be ...

    1. #1
      canada16's Avatar
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      Windows mail and any other pop server help

      Hey

      I am have had problems with windows mail.

      It says when I send something that this servier cannot be auth and do I want to continue bla bla.

      I had to change from smtp to imap.tools as it was not sending anything off smtp.

      Has anyone had this problem, and If its been asked before can someone point me in the right direction.

      Thanks guys


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    3. #2
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      Re: Windows mail and any other pop server help

      It souunds like you have not ticked the boxes at the server setup. Have a look at this Tutorial and the comments below -
      Sky User - How to set up your Vista Windows Mail / Windows Live client

      TomD


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      Re: Windows mail and any other pop server help

      put my email address and password in the server needs auth and seems ok.

      Its not giving me the warning, I think you might need to do that as well as tick the box.

      But hey its early days..

      Seems as though they sent

      Nice 1

    5. #4
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      Re: Windows mail and any other pop server help

      outgoing mail server has to always be smtp.tools.sky.com, if you're using IMAP then you change the incoming mail server...
      -------------------------------------------



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      Re: Windows mail and any other pop server help

      Its acting up again.

      I tried all the setting as shown and put smtp. tools and it wont even sent.

      Uhhm

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      Re: Windows mail and any other pop server help

      I'd suggest you start again and make a new account as you've mixed IMAP with POP/SMTP.

    8. #7
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      Re: Windows mail and any other pop server help

      Yeh I might do.

      But I swear I tried the smtp thing and it just did not send and wiped out accounts.

      Will try again.

    9. #8
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      Re: Windows mail and any other pop server help

      Windows Mail in Vista works fine with Sky Email, although I use Outlook 2007 I have a test account running in it to keep an eye on things...

      which instructions have you followed? the ones on Sky.com say to use IMAP as default but if you only have one PC accessing the mail account in question POP is fine...

      in which case you need to do the following...

      (this is assuming you've already enabled POP online, and have IMAP disabled)...

      1. Open Windows Mail - the wizard will pop up if it's your first time using it; if not, simply click Tools, then Accounts, then Add.
      2. Enter your name.
      3. Enter your complete Sky Email address.
      4. Enter the following information in the Incoming mail (POP3, IMAP or HTTP) server: field:
      POP3 - pop.tools.sky.com

      5. Enter the following information in the Outgoing mail server (SMTP): smtp.tools.sky.com
      6. Tick Outgoing server requires authentication.
      7. Enter your full Sky Email address (including the @sky.com) and your password.
      8. Click through (the tick box is optional), then click Finish.
      9. Select Tools, then Accounts, then POP3 account
      9. On the 'Servers' tab, under Outgoing mail server, tick 'My server requires authentication'
      10. Click the 'advanced' button to the right and make sure it's set to use the same as your incoming mail server. Click 'OK'
      11. Select the 'Advanced' tab
      12. Enter given port numbers as detailed below:
      Incoming server must be 995 for POP3 and must use SSL encryption.
      Outgoing server can use 465, SSL encryption.

      13. Tick both secure connection boxes and click Apply.
      14. Click Close.

      I'd remove the old account you had setup and start again...
      -------------------------------------------



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    10. #9
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      Re: Windows mail and any other pop server help

      Yeh followed that.

      Will try remove and re-start.

      Nice one dudes

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      Re: Windows mail and any other pop server help

      Make sure you have enabled POP/ IMAP of you will see errors, if it doesn't send you should see an error message.

     

     
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