new user email help

[doolieaj]

hi
my broadband went live yesterday and i set up email, when i log into sky and click emails i then have to read terma and conditions and tick the box and then it sits on a oage saying loading settings this may take a few minutes, however after 6 minutes it loads a page saying it cant load my settings log in and try again, whats going on?? can some one pleased help/
thanks
this is the first page i see.

Page ContentLegal Information
Terms and Conditions for Email, Calendar and Chat
This is the final step to gain access to your Sky Email, Calendar & Chat. Before you get going you need to accept these Terms and Conditions. Please read them thoroughly before you start using the service.
Once you have ticked the box below click on Next to get your new Email & Tools.

then i get this

Creating your new Sky Email & Tools account
Creating your new Sky Email & Tools account
Please wait whilst we create your account

and finally this

Sky Email & Tools is free for all Sky Customers
There appears to be a problem, and we have been unable to activate your Sky Email & Tools account.
In order to activate your Email & Tools account, simply log in again shortly, with your Sky.com username and password.

[doolieaj]

anybody??

[PaulSky]

Clear your temporary internet files, go into tools, internet options, click on security and set internet level to medium, click on privacy tab and do the same, click on advanced tab (up top) and reset to defaults.
Also are you logging in with the user name and password provided by sky via letter?

[doolieaj]

hi
no its an additional user account that im trying to use. thx

[PaulSky]

Where did you create this account?

[doolieaj]

using the sky.com homepage

[PaulSky]

Did you log in using the supplied user name and password and then go into MySky, manage additional accounts? If not the likelihood is it has not created properly.

[doolieaj]

yes thats the way i did it.

[PaulSky]

Have you done the rest of what I put in my initial reply?

[malcolmgb]

I am having exactly the same problem, I created 2 additional accounts, both created ok, I can log into the Sky portal with both but only 1 will enable the 'Email & Tools' account. I have tried on 3 different computers and as I said 1 works ok the other not so corrupt temp file or settings shouldn't affect it.