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new user email help
This is a discussion on new user email help within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Im also having this same problem. Its SKY at fault. They use googles servers cause they cant afford their own. ...
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About LinkBacks- 29-03-09, 04:27 PM #11
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Re: new user email help
Im also having this same problem. Its SKY at fault. They use googles servers cause they cant afford their own. What a joke ,i have paid for 10 additional email accounts but it is not possible to activate any. Pull your finger out sky ,virgin media dont have this problem.
Advertisement- 03-04-09, 07:54 PM #12
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Re: new user email help
I spoke to Sky last night about this and got nowhere, he said they know they have a problem they are working on it, in the meantime keep trying and it may work sometime. What a joke
they give you an account but you cannot use it, as soon as I get in at least I can set up a POP account, until then I have to continue with one of their competitors Orange. Sync at 11194Kbps
- 04-04-09, 11:33 PM #13
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Re: new user email help
I was helping a friend setup an additional mailbox today and we spoke to Sky who claimed they were having trouble with their website. They were hoping to have the problem fixed today so I'm planning on having another go tomorrow.
As with the poster above, we successfully created the additional user, but when we signed in as that user and went to email for the first time, the system tried to create the mailbox but timed out.
- 06-04-09, 11:49 AM #14
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Re: new user email help
Just tried logging on again and it worked!, does it work for you?
Sync at 11194Kbps
- 06-04-09, 12:05 PM #15
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Re: new user email help
Supposedly the additional user glitch is now resolved, think it was fixed sometime Saturday.
- 06-04-09, 05:26 PM #16
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Re: new user email help
It wasn't fixed for me Saturday I was trying most of yesterday too, this morning it finally worked, nearly 2 weeks after creating profile.
Originally Posted by PaulSky 
Sync at 11194Kbps
- 07-04-09, 05:22 PM #17
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Re: new user email help
whilst the additional users 'issue' was going on I managed to create 5 accounts working in about 5 minutes...must've been a random issue...
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- 08-04-09, 04:17 PM #18
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Re: new user email help
agreed I set up 2 at the same time, 1 worked 1 didn't. Originally Posted by IAmNotTheEnemy
Could it have been that different servers are used and one or more had problems?Sync at 11194Kbps
- 08-04-09, 05:40 PM #19
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Re: new user email help
that would be the likely assumption, but I'm not sure...
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