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    new user email help

    This is a discussion on new user email help within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Im also having this same problem. Its SKY at fault. They use googles servers cause they cant afford their own. ...

    1. #11
      Ted Bundy's Avatar
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      Re: new user email help

      Im also having this same problem. Its SKY at fault. They use googles servers cause they cant afford their own. What a joke ,i have paid for 10 additional email accounts but it is not possible to activate any. Pull your finger out sky ,virgin media dont have this problem.


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    3. #12
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      Re: new user email help

      I spoke to Sky last night about this and got nowhere, he said they know they have a problem they are working on it, in the meantime keep trying and it may work sometime. What a joke they give you an account but you cannot use it, as soon as I get in at least I can set up a POP account, until then I have to continue with one of their competitors Orange.
      Sync at 11194Kbps

    4. #13
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      Re: new user email help

      I was helping a friend setup an additional mailbox today and we spoke to Sky who claimed they were having trouble with their website. They were hoping to have the problem fixed today so I'm planning on having another go tomorrow.

      As with the poster above, we successfully created the additional user, but when we signed in as that user and went to email for the first time, the system tried to create the mailbox but timed out.

    5. #14
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      Re: new user email help

      Just tried logging on again and it worked!, does it work for you?
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    6. #15
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      Re: new user email help

      Supposedly the additional user glitch is now resolved, think it was fixed sometime Saturday.

    7. #16
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      Re: new user email help

      Quote Originally Posted by PaulSky View Post
      Supposedly the additional user glitch is now resolved, think it was fixed sometime Saturday.
      It wasn't fixed for me Saturday I was trying most of yesterday too, this morning it finally worked, nearly 2 weeks after creating profile.
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    8. #17
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      Re: new user email help

      whilst the additional users 'issue' was going on I managed to create 5 accounts working in about 5 minutes...must've been a random issue...
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    9. #18
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      Re: new user email help

      Quote Originally Posted by IAmNotTheEnemy View Post
      whilst the additional users 'issue' was going on I managed to create 5 accounts working in about 5 minutes...must've been a random issue...
      agreed I set up 2 at the same time, 1 worked 1 didn't.
      Could it have been that different servers are used and one or more had problems?
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    10. #19
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      Re: new user email help

      that would be the likely assumption, but I'm not sure...
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