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    Sky Mail and Gmail down?

    This is a discussion on Sky Mail and Gmail down? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Thanks for the helpful information. Thought it was me, should have known it was Sky....

    1. #81
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      Re: Sky Mail and Gmail down?

      Thanks for the helpful information. Thought it was me, should have known it was Sky.


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    3. #82
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      Re: Sky Mail and Gmail down?

      Just had an email off sky

      Dear Mr M*****,


      Thank you for contacting Sky Help Centre.



      We are aware of server error messages that customers are currently receiving when using 3rd Party mail clients, this is being investigated and we hope to have the issue resolved as soon as possible, in the mean time you can still read and send your emails from Sky.com



      I trust this helps. If you need further help or advice, please visit our Sky Help Centre on sky.com.

    4. #83
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      Re: Sky Mail and Gmail down?

      Mine still down too - can log into webmail so am relying on that. Been dragging on a while now!

    5. #84
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      Re: Sky Mail and Gmail down?

      Mine down too, since yesterday lunchtime, did ring them, got through to an American whosaid the Outlook server was down.

    6. #85
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      Re: Sky Mail and Gmail down?

      Me too! Went down about midnight, using Outlook Express, but webmail is working.

      Here is my error message.

      Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'SKY email', Server: 'pop.tools.sky.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F

      BTW, I had a Windows XP automatic upgrade about that time, any connection?

    7. #86
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      Re: Sky Mail and Gmail down?

      still no change and still now news ?

    8. #87
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      Re: Sky Mail and Gmail down?

      I'm still struggling with this.

      changed my pop server settings to googlemail with no positive effect.

      can't login to MySky - my password is failing (no my Outlook is not failing on a password, it never gets that far with the pop server)

      so I figured I'd have to reset my password on MySky - went through the procedure, can't access the email address it sends to, so did the 'ole magic question route, and that eventually says "sorry, we are having technical problems"

      so I'm stuffed until Sky pull their finger out.


      I've been looking, and unable to find it - is there anywhere on the sky website that shows a half decent system status for their networks ? I've seen the pathetic missive about them having a problem with some email yesterday, but, speaking as one who used to run a technical support centre for an ISP which prided itself on keeping customers informed (at least until we were bought out by a one of the biggies), frankly SKY's idea of keeping customers informed of issues leaves an awful lot to be desired.

      *goes back to sulk and find something else to do.....

    9. #88
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      Re: Sky Mail and Gmail down?

      Yes, googlemail fix works fine in Outlook Express.

    10. #89
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      Re: Sky Mail and Gmail down?

      joined the site to say thanks guys...

      the elephant in the room that was sat on me stopping breathing email in (out was ok), has now gone thanks to your tips earlier in the thread re pop.googlmail.com and smtp.googlemail.com

      never knew sky used google..

      now I wonder if they'll flag up when it's fixed so I remember to change my settingas back?.....


      w.

    11. #90
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      Re: Sky Mail and Gmail down?

      Mine took a dive last weekend when i got an email from sky promoting something so i took a look, it meant i had to go into my sky account which i couldn't because i had forgotten my password, so i emailed them for it, which they did send and when i put in and went back to Outlook it didn't work, i then found out they had sent me a NEW password so i had to reset bloody everything, in the end it still didn't work so i rang sky for help, it took an hour and a half to get it going and now this happens ( no emails in Outlook)
      My home phone is talktalk which is great, i'm getting very close to using their Broadband which i free and not an increased price.

     

     
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